Trying to get off TrackIT!
Good day all!
I am evaluating Gemini for a Helpdesk system.
I like the price so far but need to know if it works for this purpose.
Currently using TrackIT! and it essentially does what we need but support waning for the version we are on and upgrade too costly.
Need it to:
Auto-create ticket Email back to customer ticket # Allow type customize Allow mod to notify support staff that ticket is about to expire and dog them if it has expired. Custom create reports based on assignee, type, trend analysis issues.
Also appreciate if anyone has used the tool and found it lacking in significant areas.
Thanks in advance for your time and comments.
Glen
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Thursday, April 15, 2010, 6:04:30 PM |