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Issue Routing and Assigning by Severity

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Hello,

Is there a way to route and assign issues based on severity to designated personnel in Gemini?

So if a severity of Major comes in I may want to route and assign it to a developer or support employee of Tier 2. If a Show Stopper comes in then that gets esclated to our top engineers automatically bypassing all other personnel.

Is this possible? Thanks.

/p
pvangundy
· 1 		pvangundy
Friday, October 23, 2009, 3:37:52 PM
Replies (3)
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Unfortunately, this is not possible.
However, since we provide source code licensing, you could do this yourself.
Mark Wing
· 9108 		Mark Wing
Friday, October 23, 2009, 4:09:32 PM
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Ok. Is this something that CounterSoft has planned in future releases?

I have the same question regarding location based routing (ie the ticket was opened by employee in Germany so route it to personnel in Sweden instead of United States.)

Thanks.
pvangundy
· 1 		pvangundy
Friday, October 23, 2009, 4:47:44 PM
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This is not something we are looking to do.

We are looking to do this by component and version.
Saar Cohen
· 5000 		Saar Cohen
Friday, October 23, 2009, 11:00:24 PM