Custom Field - Change Order in Ticket Creation
Hello,
We created a custom field that holds location information. I've made the field visible but when a user creates a new ticket the custom field is at the very bottom of the ticket. I want our custom field to be the first entry on a new ticket creation. How do I accomplish this? Thanks.
/paul
pvangundy
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Wednesday, November 4, 2009, 3:06:39 PM |
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This is controlled via the screen order property of the custom field. |
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Changing the screen order didn't change where the field is located during ticket creation. When a user creates a new ticket we want our new custom field to be before Projects. This way they choose their location first, then the project, issue type, etc. Thanks. |
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I see, this is not possible. The screen order will only order the custom fields. |
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We have our custom field visible to only two projects when creating tickets so it would only need to change for two projects. Thanks. |
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You can try and amend the IssueUC.ascx file (under the Controls folder) and move the custom fields rendering to the top. |
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