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Custom Field - Change Order in Ticket Creation

web-app

Hello,

We created a custom field that holds location information. I've made the field visible but when a user creates a new ticket the custom field is at the very bottom of the ticket. I want our custom field to be the first entry on a new ticket creation. How do I accomplish this? Thanks.

/paul

pvangundy
· 1
pvangundy
Replies (5)
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This is controlled via the screen order property of the custom field.
You will have to edit your custom fields and re-set the ordering.


Mark Wing
· 9108
Mark Wing
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Changing the screen order didn't change where the field is located during ticket creation. When a user creates a new ticket we want our new custom field to be before Projects. This way they choose their location first, then the project, issue type, etc.

Thanks.


pvangundy
· 1
pvangundy
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I see, this is not possible. The screen order will only order the custom fields.
Does it need to change for all projects?


Mark Wing
· 9108
Mark Wing
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We have our custom field visible to only two projects when creating tickets so it would only need to change for two projects. Thanks.


pvangundy
· 1
pvangundy
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You can try and amend the IssueUC.ascx file (under the Controls folder) and move the custom fields rendering to the top.


Saar Cohen
· 5000
Saar Cohen