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Errors on reports

web-app

Hello,

I use Gemini 3.5.4 (Build 2435) for testing, but i have somee errors on reports.
My server is an Windows 2003 sp2 server with IIS V6.0
Some images doesn't display and i have this error massage on system log:

The image is not found.21/10/2009 10:35:38 at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.ProcessSavedChartImage(HttpContext context) at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.System.Web.IHttpHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)System.Web.DataVisualization The image is not found.21/10/2009 10:32:09 at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.ProcessSavedChartImage(HttpContext context) at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.System.Web.IHttpHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)System.Web.DataVisualization The image is not found.21/10/2009 10:31:32 at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.ProcessSavedChartImage(HttpContext context) at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.System.Web.IHttpHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)System.Web.DataVisualization The image is not found.21/10/2009 10:29:44 at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.ProcessSavedChartImage(HttpContext context) at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.System.Web.IHttpHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)System.Web.DataVisualization The image is not found.21/10/2009 10:29:34 at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.ProcessSavedChartImage(HttpContext context) at System.Web.UI.DataVisualization.Charting.ChartHttpHandler.System.Web.IHttpHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)System.Web.DataVisualization
Have you any idea for correcting this problem ?

Regards

pascal.court
· 1
pascal.court
Replies (8)
helpful
0
not helpful

Are you referring to the reports option on the issues filter page?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

I don't understand exactly your question.

The problem is repeatable when i use the pre-defined reports like
- Issue Priority & Type Report
- Issue Status & Resolution Report


pascal.court
· 1
pascal.court
helpful
0
not helpful

As a test can you please try this on our site: http://gemini.countersoft.com

 


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Hello,

I have trying, on your sit it's works fine.
But not on my server.

Regards


pascal.court
· 1
pascal.court
helpful
0
not helpful

Can you please post your application pool settings for Gemini?

 


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

This is the application pool :

<?xml version ="1.0"?>
<configuration xmlns="urn:microsoft-catalog:XMLMetabaseV640">
<MBProperty>
<IIS
Global    Location ="."
        SessionKey="496353625000000034000000100000000b0200000168000001680000e89c77f02fccc25b324af6f624f90d0873568a23ebe4ba7ae6e7113609bb3589ab813ee8bdc0fafe00000000414cc199ab46ed3e65628ce8d238459b"
    >
</IISGlobal>
<IIsApplicationPool    Location ="/LM/W3SVC/AppPools/gemini"
        AppPoolAutoStart="TRUE"
        IdleTimeout="240"
        MaxProcesses="10"
        PeriodicRestartSchedule="05:00"
    >
</IIsApplicationPool>
<IIsInheritedProperties    Location ="inherited:/LM/W3SVC/AppPools/gemini"
        AdminACL="49634462f0000000a400000040000000a77df0c0d07682542f167227930bca7d8cac5ee5c8b7c15a14250198ee66602e50417bc9c6fea23ce29eb92231aee3dfb52dc14ca069c11b2ca5326cb4b5ab752fee08a895afdf0164833825181e3a3aa6684d9effa2a0207d4cbff13ef33c4d21282f8d33b2087abc05c646bbd49772a3ed70ea86672f057e65ed59429acf666e8709bc5ec0909c925aab4dbe7f296f586213819ac3a9361796afd416adb9eaba8e0a3c76ef9e8cee4740bfc63d4752beea565108e522588f39177a1fc3f35580f56f0118000000496348621800000010000000000000007d53b84736fdfd03e8cd579e0054ee46"
        AllowKeepAlive="TRUE"
        AnonymousUserName="IUSR
GESSVN1"
        AnonymousUserPass="49634462700000002200000040000000a77df0c09576ebd4c31640273a0bf37de1ac68e5b2b7af5a51253b98d2665a2e5041000001000100878e34bb40260b4f949f9d6fb34f929702000000000000000000000000000000000000000000000001000000000000004c4d454d6800000068c96e0100000000"
        AppAllowClientDebug="FALSE"
        AppAllowDebugging="FALSE"
        AppPoolId="DefaultAppPool"
        AppPoolIdentityType="2"
        AppPoolQueueLength="1000"
        AspAllowOutOfProcComponents="TRUE"
        AspAllowSessionState="TRUE"
        AspAppServiceFlags="0"
        AspBufferingLimit="4194304"
        AspBufferingOn="TRUE"
        AspCalcLineNumber="TRUE"
        AspCodepage="0"
        AspDiskTemplateCacheDirectory="%windir%\system32\inetsrv\ASP Compiled Templates"
        AspEnableApplicationRestart="TRUE"
        AspEnableAspHtmlFallback="FALSE"
        AspEnableChunkedEncoding="TRUE"
        AspEnableParentPaths="FALSE"
        AspEnableTypelibCache="TRUE"
        AspErrorsToNTLog="FALSE"
        AspExceptionCatchEnable="TRUE"
        AspExecuteInMTA="0"
        AspKeepSessionIDSecure="0"
        AspLCID="2048"
        AspLogErrorRequests="TRUE"
        AspMaxDiskTemplateCacheFiles="2000"
        AspMaxRequestEntityAllowed="204800"
        AspProcessorThreadMax="25"
        AspQueueConnectionTestTime="3"
        AspQueueTimeout="4294967295"
        AspRequestQueueMax="3000"
        AspRunOnEndAnonymously="TRUE"
        AspScriptEngineCacheMax="250"
        AspScriptErrorMessage="An error occurred on the server when processing the URL.  Please contact the system administrator."
        AspScriptErrorSentToBrowser="TRUE"
        AspScriptFileCacheSize="500"
        AspScriptLanguage="VBScript"
        AspScriptTimeout="90"
        AspSessionMax="4294967295"
        AspSessionTimeout="20"
        AspTrackThreadingModel="FALSE"
        AuthChangeURL="/iisadmpwd/achg.asp"
        AuthExpiredURL="/iisadmpwd/aexp.asp"
        AuthExpiredUnsecureURL="/iisadmpwd/aexp3.asp"
        AuthFlags="AuthAnonymous"
        AuthNotifyPwdExpURL="/iisadmpwd/anot.asp"
        AuthNotifyPwdExpUnsecureURL="/iisadmpwd/anot3.asp"
        CGITimeout="300"
        CPULimit="0"
        CPUResetInterval="5"
        CacheISAPI="TRUE"
        ConnectionTimeout="120"
        ContentIndexed="TRUE"
        DefaultDoc="Default.aspx,Default.htm,Default.asp,index.htm"
        DirBrowseFlags="DirBrowseShowDate | DirBrowseShowTime | DirBrowseShowSize | DirBrowseShowExtension | DirBrowseShowLongDate | EnableDefaultDoc"
        DisallowOverlappingRotation="FALSE"
        DisallowRotationOnConfigChange="FALSE"
        DownlevelAdminInstance="1"
        HttpCustomHeaders="X-Powered-By: ASP.NET"
        HttpErrors="400,,FILE,C:\WINDOWS\help\iisHelp\common\400.htm
            401,1,FILE,C:\WINDOWS\help\iisHelp\common\401-1.htm
            401,2,FILE,C:\WINDOWS\help\iisHelp\common\401-2.htm
            401,3,FILE,C:\WINDOWS\help\iisHelp\common\401-3.htm
            401,4,FILE,C:\WINDOWS\help\iisHelp\common\401-4.htm
            401,5,FILE,C:\WINDOWS\help\iisHelp\common\401-5.htm
            401,7,FILE,C:\WINDOWS\help\iisHelp\common\401-1.htm
            403,1,FILE,C:\WINDOWS\help\iisHelp\common\403-1.htm
            403,2,FILE,C:\WINDOWS\help\iisHelp\common\403-2.htm
            403,3,FILE,C:\WINDOWS\help\iisHelp\common\403-3.htm
            403,4,FILE,C:\WINDOWS\help\iisHelp\common\403-4.htm
            403,5,FILE,C:\WINDOWS\help\iisHelp\common\403-5.htm
            403,6,FILE,C:\WINDOWS\help\iisHelp\common\403-6.htm
            403,7,FILE,C:\WINDOWS\help\iisHelp\common\403-7.htm
            403,8,FILE,C:\WINDOWS\help\iisHelp\common\403-8.htm
            403,9,FILE,C:\WINDOWS\help\iisHelp\common\403-9.htm
            403,10,FILE,C:\WINDOWS\help\iisHelp\common\403-10.htm
            403,11,FILE,C:\WINDOWS\help\iisHelp\common\403-11.htm
            403,12,FILE,C:\WINDOWS\help\iisHelp\common\403-12.htm
            403,13,FILE,C:\WINDOWS\help\iisHelp\common\403-13.htm
            403,15,FILE,C:\WINDOWS\help\iisHelp\common\403-15.htm
            403,16,FILE,C:\WINDOWS\help\iisHelp\common\403-16.htm
            403,17,FILE,C:\WINDOWS\help\iisHelp\common\403-17.htm
            403,18,FILE,C:\WINDOWS\help\iisHelp\common\403.htm
            403,19,FILE,C:\WINDOWS\help\iisHelp\common\403.htm
            403,20,FILE,C:\WINDOWS\help\iisHelp\common\403-20.htm
            404,
,FILE,C:\WINDOWS\help\iisHelp\common\404b.htm
            404,2,FILE,C:\WINDOWS\help\iisHelp\common\404b.htm
            404,3,FILE,C:\WINDOWS\help\iisHelp\common\404b.htm
            405,,FILE,C:\WINDOWS\help\iisHelp\common\405.htm
            406,
,FILE,C:\WINDOWS\help\iisHelp\common\406.htm
            407,,FILE,C:\WINDOWS\help\iisHelp\common\407.htm
            412,
,FILE,C:\WINDOWS\help\iisHelp\common\412.htm
            414,,FILE,C:\WINDOWS\help\iisHelp\common\414.htm
            415,
,FILE,C:\WINDOWS\help\iisHelp\common\415.htm
            500,12,FILE,C:\WINDOWS\help\iisHelp\common\500-12.htm
            500,13,FILE,C:\WINDOWS\help\iisHelp\common\500-13.htm
            500,15,FILE,C:\WINDOWS\help\iisHelp\common\500-15.htm
            500,16,FILE,C:\WINDOWS\help\iisHelp\common\500.htm
            500,17,FILE,C:\WINDOWS\help\iisHelp\common\500.htm
            500,18,FILE,C:\WINDOWS\help\iisHelp\common\500.htm
            500,19,FILE,C:\WINDOWS\help\iisHelp\common\500.htm"
        InProcessIsapiApps="C:\WINDOWS\system32\inetsrv\httpext.dll
            C:\WINDOWS\system32\inetsrv\httpodbc.dll
            C:\WINDOWS\system32\inetsrv\ssinc.dll
            C:\WINDOWS\system32\msw3prt.dll
            C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll
            C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet
isapi.dll"
        LoadBalancerCapabilities="2"
        LogEventOnRecycle="AppPoolRecycleTime | AppPoolRecycleMemory | AppPoolRecyclePrivateMemory"
        LogExtFileFlags="LogExtFileDate | LogExtFileTime | LogExtFileClientIp | LogExtFileUserName | LogExtFileSiteName | LogExtFileServerIp | LogExtFileMethod | LogExtFileUriStem | LogExtFileUriQuery | LogExtFileHttpStatus | LogExtFileWin32Status | LogExtFileServerPort | LogExtFileUserAgent | LogExtFileHttpSubStatus"
        LogFileDirectory="C:\WINDOWS\system32\LogFiles"
        LogFilePeriod="1"
        LogFileTruncateSize="20971520"
        LogOdbcDataSource="HTTPLOG"
        LogOdbcPassword="49634462600000001200000040000000a77df0c0a276f4d4c3161e276c0bad7d8cac6f006c0075006d00650031005c00570049004e0044004f00570053005c00730079007300740065006d00330032005c006d006d0063002e00650078006500000061cc00000000"
        LogOdbcTableName="InternetLog"
        LogOdbcUserName="InternetAdmin"
        LogPluginClsid="{FF160663-DE82-11CF-BC0A-00AA006111E0}"
        LogType="1"
        MDETAGCHANGENUMBER="642"
        MaxBandwidth="4294967295"
        MaxConnections="4294967295"
        MinFileBytesPerSec="240"
        OrphanWorkerProcess="FALSE"
        PasswordChangeFlags="AuthChangeDisable | AuthAdvNotifyDisable"
        PeriodicRestartMemory="0"
        PeriodicRestartPrivateMemory="0"
        PeriodicRestartRequests="0"
        PeriodicRestartTime="1740"
        PingInterval="30"
        PingResponseTime="90"
        PingingEnabled="TRUE"
        RapidFailProtection="TRUE"
        RapidFailProtectionInterval="5"
        RapidFailProtectionMaxCrashes="5"
        SMPAffinitized="FALSE"
        SMPProcessorAffinityMask="4294967295"
        ScriptMaps=".asp,C:\WINDOWS\system32\inetsrv\asp.dll,5,GET,HEAD,POST,TRACE
            .cer,C:\WINDOWS\system32\inetsrv\asp.dll,5,GET,HEAD,POST,TRACE
            .cdx,C:\WINDOWS\system32\inetsrv\asp.dll,5,GET,HEAD,POST,TRACE
            .asa,C:\WINDOWS\system32\inetsrv\asp.dll,5,GET,HEAD,POST,TRACE
            .idc,C:\WINDOWS\system32\inetsrv\httpodbc.dll,5,GET,POST
            .shtm,C:\WINDOWS\system32\inetsrv\ssinc.dll,5,GET,POST
            .shtml,C:\WINDOWS\system32\inetsrv\ssinc.dll,5,GET,POST
            .stm,C:\WINDOWS\system32\inetsrv\ssinc.dll,5,GET,POST
            .asax,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .ascx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .ashx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,1,GET,HEAD,POST,DEBUG
            .asmx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,1,GET,HEAD,POST,DEBUG
            .aspx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,1,GET,HEAD,POST,DEBUG
            .axd,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,1,GET,HEAD,POST,DEBUG
            .vsdisco,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,1,GET,HEAD,POST,DEBUG
            .rem,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,1,GET,HEAD,POST,DEBUG
            .soap,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,1,GET,HEAD,POST,DEBUG
            .config,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .cs,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .csproj,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .vb,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .vbproj,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .webinfo,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .licx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .resx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .resources,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .master,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .skin,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .compiled,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .browser,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .mdb,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .jsl,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .vjsproj,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .sitemap,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .msgx,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,1,GET,HEAD,POST,DEBUG
            .ad,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .dd,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .ldd,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .sd,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .cd,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .adprototype,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .lddprototype,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .sdm,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .sdmDocument,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .ldb,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .svc,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,1,GET,HEAD,POST,DEBUG
            .mdf,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .ldf,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .java,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG
            .exclude,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet
isapi.dll,5,GET,HEAD,POST,DEBUG
            .refresh,C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnetisapi.dll,5,GET,HEAD,POST,DEBUG"
        ShutdownTimeLimit="90"
        StartupTimeLimit="90"
        WAMUserName="IWAM
GESSVN1"
        WAMUserPass="49634462700000002200000040000000a77df0c0fd76ecd4f2165f273b0b927db8ac2ee5edb79a5a582534989e66542e5041000001000100878e34bb40260b4f949f9d6fb34f929702000000000000000000000000000000000000000000000001000000000000004c4d454d6800000068c96e0100000000"
    >
</IIsInheritedProperties>
</MBProperty>
</configuration>



Regards


pascal.court
· 1
pascal.court
helpful
0
not helpful

Can you please try and amend your web.config file and replace the following line:
<add key="ChartImageHandler" value="storage=session;" />
with:
 <add key="ChartImageHandler" value="storage=file;timeout=20;dir=c:\TempImageFiles\;" />

You will need to give permission on this folder for the worker process (usually NETWORK SERVICE).


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Hello,

It's better but not resolved.
On the first accesss to the report the images are not displayed, only after one or two new access the images was displayed.

But i can verify, the images was created in the directory

Regards


pascal.court
· 1
pascal.court