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Comments not being added & Page formatting is wrong.

web-app

We’ve had a couple of odd things happen lately.  First the font size and type on some of our issue detail pages started displaying differently than on the others.  Then today some of our developers started to complain that the comments they were adding for issues weren’t showing up.  Has anyone experienced this, or have any idea why this might be happening?

maxim
· 1
maxim
Replies (7)
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We have not seen this before. However, for the font size is this for issues created via the mailbox processor? if so, it might be the format of the email itself.

As for the comments not showing, check the visibility of the comments created (when they are created).


Saar Cohen
· 5000
Saar Cohen
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Thanks for the response.  Issues are not created via the mailbox processor, they are created using the standard html interface.

I'm not sure what you mean by "visibility of the comments".  Do you mean how we configured the users to see issues depending on the project?  If that's the case, we've had that set and working for years.  I would think that if the problem was there we should see it happening all the time and not just recently and sporadically.


maxim
· 1
maxim
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Which version of Gemini?


Mark Wing
· 9108
Mark Wing
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Gemini 2.0.5


maxim
· 1
maxim
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I see, in answer I presumed you are using 3.0.x or later.

We have never seen this with 2.x, did you change any pages in Gemini or your setup?


Saar Cohen
· 5000
Saar Cohen
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Nothing has been changed in the setup.  As far as changes to pages, only adding, or trying to add, the comments.  Gemini has been working fine for us as is for years.  We haven’t needed, or wanted, to change anything.  These odd glitches have only started recently


maxim
· 1
maxim
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Can you try and install 2.0.5 web app on another server to test against the same database?


Mark Wing
· 9108
Mark Wing