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Email Alerts - Receive Alert when Comment is added to Issue (3.0.4)

web-app

Hi There

Firstly, emails are generated from SMTP Configuration - Test, and also when you add a resource as an issue watcher, a mail is generated. (irrespective of the set up in email alerts)

For a Project, Email Alerts - Receive Alert when Comment is added to Issue, is ticked and a particular issue watcher is selected but no email is generated.

How do we get this Project Email Alerts to work as we'd expect?

Thanks

 

Andrew

 

 

Futurewa
· 1
Futurewa
Replies (8)
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Same here, I just upgraded to 3.0.4 and now email alerts doesn't work.


stepand76
· 504
stepand76
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What are you using for sending alerts? Scheduler? If so, did you upgrade it?

Are there any errors in the logs?


Mark Wing
· 9108
Mark Wing
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Yes, I'm using Scheduler 3.0.4.
Test emails generated from SMTP Configuration - Test works for me.


stepand76
· 504
stepand76
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Did you check the windows application error log (event viewer) on the server where the scheduler is installed?


Saar Cohen
· 5000
Saar Cohen
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I have found these messages in EventLog (logged in 6 seconds):

Service stopped successfully.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

----

CounterSoft Gemini Commons version 3.0.4.2026.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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CounterSoft Gemini Scheduler version 3.0.4.2026.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

----

Configuring client http://localhost/gemini/webservices.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

----

Configured Service Manager for client http://localhost/gemini/webservices.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

----

Error testing connectivity/authentication to client http://localhost/gemini/webservices.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

----

Service started successfully.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

My scheduler config file:

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
  <configSections>
    <section name="Gemini" type="CounterSoft.Gemini.Scheduler.ServiceConfigSection, CounterSoft.Gemini.Scheduler" />
  </configSections>
  <Gemini>
    <Clients>
      <Client WebServicesURL="http://localhost/gemini/webservices" AuthenticationUsername="" AuthenticationPassword="">
        <MailboxProcessors>
          <!-- Sample mailbox processor setup
          <MailboxProcessor
            Name="MyPOP1"
            POPServer="mail.server.com"
            POPServerPort="110"
            AuthenticationMethod="AUTO"
            UseSSL="false"
            POPMailbox="a@server.com"
            POPUsername="a@server.com"
            POPPassword="abc123"
            DeleteMessages="false"
            SubjectLikeRegExp=""
            SubjectNOTLikeRegExp=""
            ProjectID="1"
            UserID="1"
            ComponentID="1"
            IssueType="1"
            IssuePriority="1"
            IssueSeverity="1"
            Visiblity="1"
            VisiblityMemberType="2"
            RiskLevel="1"
            DebugFile = "c:\GeminiPOP3log.txt"
            DebugMode = "false"
            />
          -->
          <!-- Authentication methods: AUTO, APOP, REGULAR, NONE  -->
          <!-- POP Server Port: usually 110 or 995 (secure) -->
        </MailboxProcessors>
        </Client>
    </Clients>
  </Gemini>
</configuration>

Seems to be an authentication problem, but test emails works. Strange...

PS: User name and password is replaced by * in the listing.



stepand76
· 504
stepand76
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Is the URL correct (http://localhost/gemini....)?

If it is then the issue might be the user name and password are wrong or do not have access or WSE 3.0 is not installed.

The test button does not go through the scheduler service, that is why it is working.


Saar Cohen
· 5000
Saar Cohen
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[quote user="SaarCohen"]

Is the URL correct (http://localhost/gemini....)?

[/quote]

Ooops, I'm sorry. That is the problem. Thank you.

[quote user="SaarCohen"]

The test button does not go through the scheduler service, that is why it is working.

[/quote]

It's a pitty. Is there any way to test if emails works through the Gemini Scheduler?


stepand76
· 504
stepand76
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Not without creating / updating an issue.


Saar Cohen
· 5000
Saar Cohen