Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




v3.7.2: email alert doesn't work

web-app

I got the email alert worked before but lately it doesn't work anymore.
I restarted the services and got error but then it says the service started successfully, consistently seeing this where it said fail and then successfully when I tried to restart the service

Can anyone help?
I can post the event logs here but it kindda long, do you want I email it to you or paste them all here?


kha
· 1
kha
Replies (6)
helpful
0
not helpful

Additional information:

On Gemini page -> Administration -> SMTP Configuration -> I clicked on the "Test" button, i received the test email sent to my email fine.


kha
· 1
kha
helpful
0
not helpful

Please paste the error here.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

I reinstalled the scheduler service and I got these error, the email alert still doesn't work, test email works.

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Log Name:      Application
Source:        CounterSoft Gemini Scheduler
Date:          10/26/2010 1:57:10 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      web01
Description:
CounterSoft.Gemini.WebServices - Method requires authentication -    at CounterSoft.Gemini.WebServices.BaseService.ThrowResponseException(WebResponse response)
   at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
   at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()
   at CounterSoft.Gemini.Scheduler.SchedulerService.GetServiceManager(String url, String username, String password)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="CounterSoft Gemini Scheduler" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-26T17:57:10.000Z" />
    <EventRecordID>65415927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>web01</Computer>
    <Security />
  </System>
  <EventData>
    <Data>CounterSoft.Gemini.WebServices - Method requires authentication -    at CounterSoft.Gemini.WebServices.BaseService.ThrowResponseException(WebResponse response)
   at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
   at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()
   at CounterSoft.Gemini.Scheduler.SchedulerService.GetServiceManager(String url, String username, String password)</Data>
  </EventData>
</Event>


-----------------------

Log Name:      Application
Source:        CounterSoft Gemini Scheduler
Date:          10/26/2010 1:57:10 PM
Event ID:      0
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      web01
Description:
Configured Service Manager for client http://IP/gemini.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="CounterSoft Gemini Scheduler" />
    <EventID Qualifiers="0">0</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-26T17:57:10.000Z" />
    <EventRecordID>65415928</EventRecordID>
    <Channel>Application</Channel>
    <Computer>web01</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Configured Service Manager for client http://IP/gemini.</Data>
  </EventData>
</Event>

------------------

Log Name:      Application
Source:        Error starting Gemini Scheduler [3]
Date:          10/26/2010 1:57:10 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      web01
Description:
CounterSoft.Gemini.WebServices - Method requires authentication -    at CounterSoft.Gemini.WebServices.BaseService.ThrowResponseException(WebResponse response)
   at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
   at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()
   at CounterSoft.Gemini.Scheduler.SchedulerService.OnStart(String[] args)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Error starting Gemini Scheduler [3]" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-26T17:57:10.000Z" />
    <EventRecordID>65415929</EventRecordID>
    <Channel>Application</Channel>
    <Computer>web01</Computer>
    <Security />
  </System>
  <EventData>
    <Data>CounterSoft.Gemini.WebServices - Method requires authentication -    at CounterSoft.Gemini.WebServices.BaseService.ThrowResponseException(WebResponse response)
   at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType)
   at CounterSoft.Gemini.WebServices.BaseService.WhoAmI()
   at CounterSoft.Gemini.Scheduler.SchedulerService.OnStart(String[] args)</Data>
  </EventData>
</Event>

--------------------------------------------

Log Name:      Application
Source:        CounterSoft Gemini Scheduler
Date:          10/26/2010 1:57:10 PM
Event ID:      0
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      web01
Description:
Service started successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="CounterSoft Gemini Scheduler" />
    <EventID Qualifiers="0">0</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-26T17:57:10.000Z" />
    <EventRecordID>65415930</EventRecordID>
    <Channel>Application</Channel>
    <Computer>web01</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Service started successfully.</Data>
  </EventData>
</Event>

---------------------------------------------------

Log Name:      Application
Source:        Microsoft-Windows-RestartManager
Date:          10/26/2010 1:57:10 PM
Event ID:      10001
Task Category: None
Level:         Information
Keywords:     
User:          IEASadm
Computer:      web01
Description:
Ending session 1 started 10/26/2010 5:57:07 PM.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888e5ef-9b98-4695-979d-e92ce4247224}" />
    <EventID>10001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2010-10-26T17:57:10.051Z" />
    <EventRecordID>65415931</EventRecordID>
    <Correlation />
    <Execution ProcessID="5128" ThreadID="4816" />
    <Channel>Application</Channel>
    <Computer>web01</Computer>
    <Security UserID="S-1-5-21-2845163393-2697852191-4190702053-500" />
  </System>
  <UserData>
    <RmSessionEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">
      <RmSessionId>1</RmSessionId>
      <UTCStartTime>2010-10-26T17:57:07.789Z</UTCStartTime>
    </RmSessionEvent>
  </UserData>
</Event>


kha
· 1
kha
helpful
0
not helpful

As the error suggests, the username / password are not correct.
Please double check the details are correct in the scheduler's config file.
Aer you using winodws authentication?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

when I installed scheduler by default it entered "admin" for username and "admin" for password.
What password and username should I add in if not using default?


kha
· 1
kha
helpful
0
not helpful
ANSWER

It needs to be a valid Gemini administrator details.


Saar Cohen
· 5000
Saar Cohen