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v3.1.0: The whole Edit menu is missing

web-app

I am having a user as Issue Administrator.  She has been able to edit the issues fine since ever.
Just today, there is one issue # that she doesn't have the Edit menu at all.  Usually, on the right side of the screen, below the Edit link, you'll see the: Issue ID, Type, Priority, etc.  But on this issue, she doesn't see that at all.  She DOES NOT have the same problem with other issue # in the same project + same component.

How can I troubleshoot this? She is seeing this problem on IE.

kha
· 1
kha
Replies (5)
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Is this issue occur only for that 1 user? Does it work with another browser?

Can you please check the visibility of the issue?

 


Saar Cohen
· 5000
Saar Cohen
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More updates:

I asked her to try it on Firefox and she did.  The result turns out that she doesn't see the same problem on Firefox.

I wonder why the problem only happens on that particular issue.  And it only happens on IE?


kha
· 1
kha
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[quote user="SaarCohen"]Is this issue occur only for that 1 user? Does it work with another browser?

Can you please check the visibility of the issue?[/quote]

The issue visibility is set to EVERYONE


kha
· 1
kha
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Can you send a screen capture from IE and FireFox to support at countersoft dot com?


Saar Cohen
· 5000
Saar Cohen
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[quote user="SaarCohen"]Can you send a screen capture from IE and FireFox to support at countersoft dot com?[/quote]

The screenshots are sent


kha
· 1
kha