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v3.1.0: Status drop down menu problem

web-app

My status drop down worked fine before.  Until now, it lists only 2 different statuses ("assigned" and "unaddressed").  It lists "unaddressed" 2 times. 

I went to check Issue Status on Administration page, all the statuses that I saw before are there.  I don't know what is the deal here.  Please help!!

I'm seeing this error on System Log:

DEBUG2/6/2009 5:12:32 PM Error encountered processing template file: IssueAssignedSubjectLine.vm Object reference not set to an instance of an object.2/6/2009 5:12:32 PM at Commons.Collections.LRUMap.IndexOf(Object key) at Commons.Collections.LRUMap.MoveToMRU(Object key) at Commons.Collections.LRUMap.getItem(Object key) at Commons.Collections.LRUMap.SyncLRUMap.getItem(Object key) at NVelocity.Runtime.Resource.ResourceCacheImpl.get(Object key) at NVelocity.Runtime.Resource.ResourceManagerImpl.GetResource(String resourceName, ResourceType resourceType, String encoding) at NVelocity.Runtime.RuntimeInstance.GetTemplate(String name, String encoding) at NVelocity.App.Velocity.GetTemplate(String name) at CounterSoft.Gemini.Business.Alerts.MailPlugin.MakeTemplateNVelocity(IssueEventArgs args, String templateFile)NVelocity Object reference not set to an instance of an object.2/6/2009 5:12:02 PM at Commons.Collections.LRUMap.IndexOf(Object key) at Commons.Collections.LRUMap.MoveToMRU(Object key) at Commons.Collections.LRUMap.getItem(Object key) at Commons.Collections.LRUMap.SyncLRUMap.getItem(Object key) at NVelocity.Runtime.Resource.ResourceCacheImpl.get(Object key) at NVelocity.Runtime.Resource.ResourceManagerImpl.GetResource(String resourceName, ResourceType resourceType, String encoding) at NVelocity.Runtime.RuntimeInstance.GetTemplate(String name, String encoding) at NVelocity.App.Velocity.GetTemplate(String name) at CounterSoft.Gemini.Business.Alerts.MailPlugin.MakeTemplateNVelocity(IssueEventArgs args, String templateFile)NVelocity

kha
· 1
kha
Replies (3)
helpful
0
not helpful

What did you change to get this?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

This only happens when I mess with one issue.  The rest of the issues in the same project (different component) don't have this issue.

I tried to create a new workflow scheme.  Assigned that new workflow scheme to the project which has the issue with this problem, so then it turned out to be like this.  I then assigned the default workflow scheme back to the project, the same problem still persists.


kha
· 1
kha
helpful
0
not helpful

Is it possible to send us your database? I know Mark has asked this before, but you can strip down all the sensative data (restore the database to a different location and update the data).

Is it something that you can do?


Saar Cohen
· 5000
Saar Cohen