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After first install Email are rejected due to there coming from admin@mycompany.com

web-app

We are trying to do the evaluation of your product.  We are having issue's with sending emails due the following errors:   The server rejected the specified sender email address. The server responded: 530 5.7.0 Must issue a STARTTLS command first. 3sm1697674eyi.5.   It's mainly due to this:

<admin@mycompany.com>: unknown user: "admin@mycompany.com"

I don't know where to edit this info so we can change this to the correct system email address.    We are using Gemini 3.0.4 build 2026. Thanks,

abatista
· 1
abatista
Replies (8)
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This can be set by loging in as admin and going to Administration -> Notifications


Saar Cohen
· 5000
Saar Cohen
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I have done this.  I have edited the settings and added my email address to this location and have saved it.  But it does not appear to take.


abatista
· 1
abatista
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Can you please try to reboot the web app and scheduler?


Saar Cohen
· 5000
Saar Cohen
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We have re-installed the Scheduler, and started and restarted the web.  We still get the emails with the admin@mycompany.com.  Now just a note it does send them. But our Pop3 server rejects them due to it thinks there junk mail due to the address we can't change.


abatista
· 1
abatista
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Very odd, as this is the first time we've seen this.

Can you please double check the URL in the config file of the scheduler?


Saar Cohen
· 5000
Saar Cohen
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This is what I have in the URL on the conf file:

 

Client WebServicesURL="http:/10.20.33.27/webservices"


abatista
· 1
abatista
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Is it possible to send us (support at countersoft dot com) the contents of your gemini application settings table?


Mark Wing
· 9108
Mark Wing
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Sure just sent the email to support.


abatista
· 1
abatista