Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Scheduler setup - error message to do with authentication

web-app

I'm posting on behalf of the IT administrator so please bear with me as I play piggy-in-the-middle!

We have installed Gemini Scheduler version 3.0.4

I can navigate to http://servername/gemini/webservices/issuesws.asmx and it shows the Web Services so I can glean that web services are running (from other threads I've read here)

We are getting the following error message:

------------------------------

Emendo1 App. Log following Gemini Scheduler 3.0.4 install
1)
Event Type: Error
Event Source: CounterSoft Gemini Scheduler
Event Category: None
Event ID: 0
Date:  1/10/2008
Time:  12:18:47 p.m.
User:  N/A
Computer: EMENDO1
Description:
Error testing connectivity/authentication to client
http://localhost/gemini/webservices.

For more information,
see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

2)
Event Type: Information
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1315
Date:  1/10/2008
Time:  12:41:28 p.m.
User:  N/A
Computer: EMENDO1
Description:
Event code: 4005
Event message: Forms authentication failed for the request.
Reason: The ticket supplied has expired.
Event time: 01/10/2008 12:41:28
Event time (UTC): 30/09/2008 23:41:28
Event ID: b935ecdbb37d4458ac39c1e1b5479fb9
Event sequence: 2
Event occurrence: 1
Event detail code: 50202
 
Application information:
   
Application domain: /LM/W3SVC/1/Root/Gemini-1-128672916882812500
   
Trust level: Full
    Application Virtual Path: /Gemini
   
Application Path: c:\inetpub\wwwroot\Gemini\
   
Machine name: EMENDO1
 
Process information:
    Process ID: 4768
   
Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Request information:
    Request URL: http://emendo1/Gemini/admin/FieldVisibilitySchemes.aspx
   
Request path: /Gemini/admin/FieldVisibilitySchemes.aspx
    User host address: 192.168.0.3
   
User: 
    Is authenticated: False
    Authentication Type: 
   
Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Name to authenticate: 
 
Custom event details:

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

3)
Event Type: Information
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1315
Date:  1/10/2008
Time:  3:16:04 p.m.
User:  N/A
Computer: EMENDO1
Description:
Event code: 4005
Event message: Forms authentication failed for the request.
Reason: The ticket supplied has expired.
Event time: 01/10/2008 15:16:04
Event time (UTC): 01/10/2008 02:16:04
Event ID: 6cabcc9a65e841e0945e6c69d4afc158
Event sequence: 4
Event occurrence: 1
Event detail code: 50202
 
Application information:
   
Application domain: /LM/W3SVC/1/Root/Gemini-1-128673006086875000
    Trust level: Full
   
Application Virtual Path: /Gemini
    Application Path: c:\inetpub\wwwroot\Gemini\
   
Machine name: EMENDO1
 
Process information:
    Process ID: 5712
   
Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
 
Request information:
   
Request URL: http://emendo1/Gemini/user/Time.aspx
    Request path: /Gemini/user/Time.aspx
   
User host address: 192.168.0.68
    User: 
    Is authenticated: False
    Authentication Type: 
   
Thread account name: NT AUTHORITY\SYSTEM
 
Name to authenticate: 
 
Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

------------------------------

Also we are having some trouble configuring the SMTP settings, the IT admin isn't sure how we are meant to configure it, where can they find our SMTP servers settings to know how to configure it? (Sorry, I know that sounds like a stupid question) i.e. SMTP Authentication Mode, SMTP Authentication Username and Password, SMTP SSL, SMTP Protocol?

Thanks!

RDunlop
· 1
RDunlop
Replies (5)
helpful
0
not helpful

Is the URL setting in the config file of the scheduler correct? Seems like it is looking for localhost.


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Yeah I wondered about that myself. Thanks, have forwarded it to the IT admin.
Stay tuned for more!


RDunlop
· 1
RDunlop
helpful
0
not helpful

Apparently that "didn't make any difference" according to the IT admin. They didn't elaborate on what is still wrong. Watch this space.

Anyone able to shed some light on the SMTP question?


RDunlop
· 1
RDunlop
helpful
0
not helpful

Ask your IT guys the following question:

1. What is the IP address of the corporate SMTP server?

Once you get this, place the IP number in the Administration --> SMTP Configuration screen.  Leave the remainder of the options as default.

Then go to the machine where you have installed Gemini Scheduler.  Go to "c:\program files\countersoft\scheduler" and edit the .config file.  Inside this file replace the URL value with the full URL of where you have installed Gemin (e.g. http://servername/gemini/webservices/"). Also ensure that the username/password values in this file are also accurate.


Harvey Kandola
· 212
Harvey Kandola
helpful
0
not helpful

Thanks for the reply. Scheduler appears to be working now, just have to wait for the MailBoxProcessor to be setup now.

Thanks.


RDunlop
· 1
RDunlop