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Email notification overload!

web-app

Is there a way to combine email notifications? If I add a closing comment and set the status to closed and the resolution to complete the subscriber receives 4 separate emails.
simonjeffs
· 1 		simonjeffs
Friday, May 9, 2008, 12:58:15 PM
Replies (15)
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Which version of Gemini are you running.

With 2.2.x you can use the scheduler service for this.
Mark Wing
· 9108 		Mark Wing
Friday, May 9, 2008, 3:21:48 PM
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We are running v2.2.6
simonjeffs
· 1 		simonjeffs
Friday, May 9, 2008, 3:29:57 PM
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I've changed the setting to the scheduler, is there an interface to select emails combined?
simonjeffs
· 1 		simonjeffs
Friday, May 9, 2008, 3:33:23 PM
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Sorry?

Did you install the scheduler service?
Mark Wing
· 9108 		Mark Wing
Friday, May 9, 2008, 5:44:23 PM
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Yes we installed the scheduler service. We are running exchange server.
simonjeffs
· 1 		simonjeffs
Friday, May 9, 2008, 5:57:09 PM
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Are you getting alerts now?
Saar Cohen
· 5000 		Saar Cohen
Friday, May 9, 2008, 10:01:57 PM
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No still nothing
simonjeffs
· 1 		simonjeffs
Friday, May 16, 2008, 12:19:07 PM
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Can you please check the event viewer for errors on the machine that is running the secheduler?
Saar Cohen
· 5000 		Saar Cohen
Friday, May 16, 2008, 12:22:13 PM
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Error testing connectivity/authentication to client http://localhost/gemini/webservices.
simonjeffs
· 1 		simonjeffs
Friday, May 16, 2008, 12:37:52 PM
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Ok, I've got it so that test emails work but I get nothing when I say update a status even though I am the assigned resource and I subscribe to emails.
simonjeffs
· 1 		simonjeffs
Friday, May 16, 2008, 1:08:53 PM
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Is the service on the same box as Gemini? Is the URL correct?
Saar Cohen
· 5000 		Saar Cohen
Friday, May 16, 2008, 3:12:40 PM
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Can I clarify what this scheduler solves? I thought it was supposed to consolidate the various states from the same issue but I notice that I still get multiple emails when an issue is updated. Is this right?

Simon
SimonASE
· 1 		SimonASE
Friday, May 16, 2008, 4:12:20 PM
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Yes they are both on the same box.
simonjeffs
· 1 		simonjeffs
Friday, May 16, 2008, 9:20:08 PM
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Do you have Microsoft WSE 3.0 installed on the server?
Saar Cohen
· 5000 		Saar Cohen
Friday, May 16, 2008, 10:20:52 PM
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Sorry for delay in responding; office move.

I installed WSE 3.0 restarted the service and my inbox is now filling up as expected (I think).

I need to check it is giving the desired results though.
simonjeffs
· 1 		simonjeffs
Monday, May 19, 2008, 2:25:05 PM