Can you please check for errors in the Gemini error log?

Thanks for the response.  I checked the error log, I found no entry's around that time frame. 

I did see these:

No Page.Request.UrlReferrer detected : /issue/ViewIssue.aspx 5/5/2008 8:38:48 AM     No Page.Request.UrlReferrer detected : /issue/ViewIssue.aspx 5/2/2008 3:27:57 PM    but they occur before and after my problem occured.  Keep in mind that the notifications worked up until 5/3/2008 at 10:59pm.

I hope I was looking in the correct place:

Home->Admin->System Log

Seems like the web services are not working!

Can you try navigating to the web service on your site:

http://localhost/gemini/webservices/GeminiLookUpsWS.asmx

That did take me to the webservice definition page (forgive me if that is not the correct terminology).  But I do see the page that tells me what functions are published by the webservice.  Is the issue alerts method in a webservice also?  I did not see any webmethods in that one that one that had anything to do with alerts.

Ok, did you change the welcome message in your settings?

It might be that you have a suprious character in there.

I checked the welcome message.  No extra characters in the welcome message.

Is it possible to send us a zipped backup of your database?

If so please email to support@countersoft.com

I detached the database, compressed it.  but the problem is it is about 700mb.  We have been using gemini for a while now, several years.  You want me to try to email it, or maybe i can ftp it up to you or something.

Your call.

2 options:

1. Put it on an ftp that we can access to download.
2. Attach the database to a test server, remove all attachments (delete from issueattachments). Then shrink the database making sure the log file is small.

Ok, I went through the steps of shrinking the database, as you described and attempted to email it to you.  it was about 45 mb large still, so no suprise it still failed. 
I forwarded the info to pull it down to the support email address you requested.



thanks

We had this issue resolved, but now it is occuring again.  I know how to fix it (restarting the service seems to work just fine) but we are wondering if there is a permanent fix?  Maybe there is a newer version of the Service or something.

Thanks in advance.

Do you get any errors in the windows event log?

Sorry for the delay in getting back to you on this.  It happened again today.  Again the restarting of the Countersoft Gemini Scheduler service fixed it.  But again, we are wondering if there is a way to avoid having to periodically restart the service, as it puts a day behind in email notications (usually takes us a day to realize it is not working).  So, I checked the event viewer, the only countersoft errors I noticed were ones caused when we had to reset IIS today.  The only thing I see that seems out of place is I did notice the service seems to be firing 5 times (then waiting 5 minutes) then firing 5 times again (I am basing this on the Information log entries in the Event Viewer->Application log.  Is this normal? 

I also noticed that while it was not working the service still seemed to be firing on a normal basis, but not sending the alerts and still queueing the entries in the issuealerts table.

We are in the process of fixing this, it should be ready by mid June.

Hi guys

i'm new to gemini, installed everything (with license), got the same errors (about 1000 times per minute!!)

System.Web.Services - The request failed with HTTP status 503: Service Unavailable. - at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at MetaDataServices.GetGeminiConfiguration()

at CounterSoft.Gemini.Scheduler.EmailAlertsProcess.Process()

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.

Gemini Version 3.0.4.2026

Database is completly new (only admin user, no project etc.)

Is there something i could test in detail?

When do you get this error? Are you using the scheduler service?

Please check that Microsoft WSE 3.0 is installed on the web server.

Hi MarkWing

MS WSE 3.0 is installed, I noticed "Windows Server 2003 SP2" is missing, I'll install this now and then we will see.

Is there a possibility to test webservices in detail or do you expect the problem in the scheduler itself?

Both, iis and scheduler are on the same machine (windows 2003 server, german), smtp is running.
I have several websites on this iis so i use host-header-names.

I had problems already when changing "default-culture-name" to "ch-DE", scheduler does not start anymore, only with "en-GB" it's starting. (Missing templates perhaps?)

thx for further assistance [:)]

We will investigate the default culture issue.

Can you please check if you can navigate via a browser to the web services?

ie. http://server/gemini/webservices/issuesws.asmx

Does it work?

The web services are OK, the list is accessible.

At the moment scheduler is working fine for 12 hours . I'll keep an eye on it and would repost in case further issues.

Hi guys,

This is still happening occasionally.  Atleast I now know to restart the Countersoft Service and that ALWAYS fixes it for me.  Was an update ever released to fix this?  I think last time I checked you guys said you were shooting for an update in Mid June. 

Just checking.  Would love to apply the update if it has been released.

Thanks