Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Gemini Issue Alert emails

web-app

After upgrading to 3.0.4, I'm still getting issue alerts, but now there is no content to the email.  The only thing showing up in the body of the email is the issue number

 

   PROJECTCODE-ISSEUEID

 

That's it.   It's not even a hyperlink.

We used to get a much more informative email, shall we say.  It would list the issue, all the basic details and a little grid of what changed.

 

How do I get this fixed?   

 

 
MNoreen
· 1 		MNoreen
Monday, October 20, 2008, 4:12:50 PM
Replies (9)
helpful
0
not helpful

What are you using as the mail engine? Scheduler?
Mark Wing
· 9108 		Mark Wing
Monday, October 20, 2008, 4:29:09 PM
helpful
0
not helpful

Correct, the "ScheduleService" is the selected option on the Global Settings->Notifications page.

As I mentioned, we are getting emails, as we were before the upgrade.  But now, after the upgrade, they seem remarkably useless since the only text in the body of the emails is the issue number.
MNoreen
· 1 		MNoreen
Monday, October 20, 2008, 4:40:15 PM
helpful
0
not helpful

Which version of Gemini did you run before?

Did you upgrafe the scheduler?
Saar Cohen
· 5000 		Saar Cohen
Monday, October 20, 2008, 8:20:09 PM
helpful
0
not helpful

Following instructions, I first upgraded 2.2.7.  Everything worked as expected on that for about week, then we decided to make the jump to 3.0.4.

We followed all the directions in the GeminiMigrationGuide pdf document.

Reviewing that pdf now, I don't see any mention of upgrading the Scheduler as a separate step... can you provide directions on that?  Why wouldn't that be a part of the migration document/install? 


MNoreen
· 1 		MNoreen
Monday, October 20, 2008, 8:33:11 PM
helpful
0
not helpful

It was missed from the migration guide as usually we ask customers to uninstall all apps and install the new versions. I agree, it should be in there and we will add it.

All you have to do is, uninstall your scheduler service (save your config file), download the new one (http://countersoft.com/downloads/csfiles/CounterSoftGeminiSchedulerv30_4.exe) and set the config file.
Saar Cohen
· 5000 		Saar Cohen
Monday, October 20, 2008, 9:59:47 PM
helpful
0
not helpful

Yes, your instructions fixed the issue.  We are now getting the emails we were used to... except there now appears to be a bit of a formatting issue.

 

In the Change Log section, the "Previous Value" field/column seems to always be preceded with a bit of HTML.  Below, I've copy/pasted an example from one of the emails... notice the "div>div" text, and how that seems to push out the "Closed" to the right.

 

Change Log Field    Previous Value    Current Value    Description div> div> Status In Progress Closed
MNoreen
· 1 		MNoreen
Wednesday, October 22, 2008, 4:46:23 PM
helpful
0
not helpful

Does it happen to all issue alerts (it might be an issue with the value in the descirpiton field)?

I presume you are using the HTML templates.
Saar Cohen
· 5000 		Saar Cohen
Thursday, October 23, 2008, 12:30:52 AM
helpful
0
not helpful

Not all, but some.   In the example one I pasted from an actual email that I got... it was the Status field that was prefixed with "div>div" fragment... And that's not a field a user types in.  We just choose a value from a dropdown list.  So I'm not sure how one of us could have put something whacked in that field?
MNoreen
· 1 		MNoreen
Thursday, October 23, 2008, 6:37:59 PM
helpful
0
not helpful

Is it only issues with a specific status? Can you check the status list?
Saar Cohen
· 5000 		Saar Cohen
Thursday, October 23, 2008, 10:36:21 PM