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Create Issue error - IE cannot display the webpage

web-app

This issue started today. I create an issue and push button "Create". Then I get IE page "IE cannot display the webpage". More Information: This problem can be caused by a variety of issues, including:

•Internet connectivity has been lost. •The website is temporarily unavailable. •The Domain Name Server (DNS) is not reachable. •The Domain Name Server (DNS) does not have a listing for the website's domain. •There might be a typing error in the address. •If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

The same thing happens when I try to update a ticket.

sergeyv
· 1
sergeyv
Replies (5)
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Does it only happen in IE?

Which version of Gemini are you running?

Please check the URL before and after, is it the same?


Saar Cohen
· 5000
Saar Cohen
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v.2.0.5

URL is the same. If I resend this URL, it returns the blank issue form.


sergeyv
· 1
sergeyv
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I tried IE and Firefox - same result


sergeyv
· 1
sergeyv
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URL looks like:

http://gemini.customersat.com/gemini/issue/EditIssue.aspx?ID=11556


sergeyv
· 1
sergeyv
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Can you please send before and after screenshots to support at countersoft dot com?


Mark Wing
· 9108
Mark Wing