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Notifications Not Going Out

web-app

I am trying to use the scheduler, but no emails are going out.  I've checked the error logs, and I was getting an error based on the webservice user id and password.  Fixed that, and now I do not get that error in Events.

I have sent a test email from the admnistration area and I receive it fine.  Any ideas what I'm missing?

Dax
DaxPod
· 1 		DaxPod
Thursday, November 8, 2007, 10:06:20 PM
Replies (7)
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Are there any notification emails in the database table?
Have you set up notification settings in the profile - Receive email alerts setting (should be yes)
are you sending notifications from the projects? Email settings in the project home page.

I'm sure countersoft guys will suggest other things if they do not work.
Simon@MailboxPro
· 1 		Simon@MailboxPro
Friday, November 9, 2007, 10:46:14 AM
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Where do I look in the DB for notification emails?  There have been changes that should send notifications.  The setup is set for notifications.  This used to work, but I've confirmed they are the same as they were when we worked.  I've verified SMTP works from the admin as well.  HELP.

Dax
DaxPod
· 1 		DaxPod
Monday, November 12, 2007, 7:02:12 PM
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I believe it  is the issuealerts table. Noifications are gathered there. The detail is just in a binary column so hard to tell for sure, thats my best guess. Have you checked your profile such that it is set to send you your changes and that you are set to receive emails?
Simon@MailboxPro
· 1 		Simon@MailboxPro
Monday, November 12, 2007, 7:18:03 PM
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Go to Administration --> Notifications.

Is it set to use the Scheduler as the alerts engine?  Try using the MailPlugin engine to see if this sends out emails (may help us isolate the problem).
Harvey Kandola
· 212 		Harvey Kandola
Tuesday, November 13, 2007, 10:30:06 AM
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Thanks for the heads up on the table.  There are 1417 alerts in the table dating back to 10/16/07.  It already is set to alerts engine.  I will change it to mailplugin to see if that makes a difference.    Do I get the same merging of alerts that the service supposedly provides?  Dax
DaxPod
· 1 		DaxPod
Tuesday, November 13, 2007, 6:00:17 PM
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Mail plugin will send the emails out at once. So you will get an email for every event that occurs. This is what I use myself becuase it is hosted on a shared account, so cannot run the service. However, I have only set it to notify my on Creation, Update and Comment.

Did you get any system event log entries, there could potentially be something stopping the service running. It might shed some light.
Simon@MailboxPro
· 1 		Simon@MailboxPro
Wednesday, November 14, 2007, 12:33:16 AM
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When I first tried to use the scheduler I thought it would not work. I created an issue for testing and did not receive an e-mail. After a while the e-mails where flooding in but all the old ones (half a year ago).

It seems like the e-mail notifications are stored in the database even if mail plug in is selected and are not deleted. So when you switch to scheduler it sends out all the old e-mails first.

I first deleted all the entries in the table and the scheduler service worked fine afterwards.

Cheers

Christian
Laplace
· 1 		Laplace
Wednesday, November 14, 2007, 2:08:06 PM