You can change the editor from the Administration -> Issue menu.

hi

sorry, perhaps i wasn't clear. i have changed the values to text box (and indeed i have tried the others) but i always seem to get the same text box which is slow to load. image linked.

[URL=http://img459.imageshack.us/my.php?image=img02za1.jpg][IMG]http://img459.imageshack.us/img459/4930/img02za1.th.jpg[/IMG][/URL]

any other ideas?

thanks

Can this be caching issue? Can you try using another machine?

The problem with the slow load time is that the Gemini Rich Text Editor control loads all the client scripts for all three editors (RAD Editor, TinyMCE, and TextBox) and then only displays the one which has been selected.  This causes the page to take an excruciatingly long time to load.  I actually went into the .ascx and commented out the editors I am not using, especially TinyMCE, and it made a world of difference in load time.

On the other hand, I don't know why you would not see the selected editor control, even if it does load slowly.  If it's a caching issue, it's probably on the server, and restarting the application (or editing web.config) might help.

I see your point about the loading of the other editor's code. You should see the selected editor control. Have you changed both description and comment editors?

i've changed both to be Text Box. i'll try the commenting out when i get a chance. thanks for your replies btw

hi

thanks for your replies. unfortunately i can't amend the aspx page as we're still only evaluating gemini so i don't have the source code.

as a point of note though, it doesn't seem to matter what i set the "Issue Description Input Type" and "Issue Comment Input Type" to, it seems to always use tinymce (they're the javascript includes being written to the edit issue page).

are there any other options that might be overiding the choice here?

many thanks

Can you please run the following SQL in the Gemini database?

select * from geminiappsettings where settingname in ('IssueDescriptionType','IssueCommentType')

What are the values?

hi

heres a cap of the results. i should just ask, the editor being shown in this pic is the mce one right? i'm not just being dull and this is actually the text one?

[URL=http://img213.imageshack.us/my.php?image=img03jq9.jpg][IMG]http://img213.imageshack.us/img213/4070/img03jq9.th.jpg[/IMG][/URL]

thanks for your time on this

It is the RAD editor that you see.

Unfortunately, we can not recreate this issue at all. Did you try rebooting the web app?

Which version of Gemini are you using? Is this an upgrade?

i have stopped and started the website but no difference.

we have edited the web.config file manually (email settings i seem to remember)

this is an upgrade, to ver 2.2. sorry can't remember exact prior version. it would have been the one that was stable prior to that.

i remember the prior version worked (in reagrd to changing the textbox type)

we have moved the directory in which the app sits to out inetpub dir. i think when we upgraded it installed the upgrade into the original dir so we copied the files over to our web app dir. if this makes any difference?

If you like, we can remotely login to your box and diagnose the problem.

We would need IP, and login credentials.  We usually use Windows Remote Desktop.

If you want us to do this, simply a drop a note to our "support at countersoft dot com" email address and we will help as best we can!

hi

sorry for slow reply.

many thanks for the offer to login. it's not really a massive issue, i was just seeking advice to see if its happened before. as we're only trialing the software and it was an upgrade we could always try a complete re-install when/if we decide to go ahead with the full product.

again, thanks for you help

ps apart from this minor issue the product as a whole seems very good and i'm sure we'll be purchasing a full copy