Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Mail Alerts Not Working - Different Error than the others...

web-app

I've seen several threads for mail alerts not working, but the issue I'm experiencing is different than the others.

I'm running Gemini v2.2.6

I've got my mail server/account configured successfully to the point I can use it through Outlook via pop/smtp access. Tested and works fine in Outlook. Although, with the error I am getting, I'm not convinced the problem still isn't with my mail server.

Here's the error:

An existing connection was forcibly closed by the remote host. InnerException message follows: An existing connection was forcibly closed by the remote host 00.00.00.00:25 25/06/2008 10:19:37 SOURCE: CounterSoft.Gemini.Commons TARGETSITE: Boolean SendEmail(CounterSoft.Gemini.Commons.GeminiConfigurationEN, CounterSoft.Gemini.Commons.EmailAlert, CounterSoft.Gemini.Commons.IssueWatcherEN) STACKTRACE: at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, EmailAlert alertMessage, IssueWatcherEN recipient) at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, String strTo, String strBody, String strSubject, Boolean bHTML)
Would appreciate any help you all can give me! I've been using Gemini for a few years now and couldn't dream of a better project management solution. Which is to say, I [heart] Gemini.

Benny_A
· 1
Benny_A
Replies (3)
helpful
0
not helpful

What are you using to send alerts (scheduler or mail plug in)? If it is the scheduler then you might need to configure your SMTP server to allow the server to send alerts.

Thanks for the good feedback.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

I've tried it using both the scheduler and the mail plug in and get the same error—I should have mentioned that in my original post.

Basically, I'm trying to narrow this down to whether this is a problem in my Gemini setup or my SMTP server. FYI--my SMTP server is using SmarterMail Professional v4.3 (if that helps paint the picture more clear).

Here's the error I get using scheduler:

An existing connection was forcibly closed by the remote host. InnerException message follows: An existing connection was forcibly closed by the remote host 00.00.00.00:25 25/06/2008 16:30:14 SOURCE: CounterSoft.Gemini.Commons TARGETSITE: Boolean SendEmail(CounterSoft.Gemini.Commons.GeminiConfigurationEN, CounterSoft.Gemini.Commons.EmailAlert, CounterSoft.Gemini.Commons.IssueWatcherEN) STACKTRACE: at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, EmailAlert alertMessage, IssueWatcherEN recipient) at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, String strTo, String strBody, String strSubject, Boolean bHTML)   An existing connection was forcibly closed by the remote host 00.00.00.00:25 25/06/2008 16:30:14 SOURCE: System TARGETSITE: Void DoConnect(System.Net.EndPoint, System.Net.SocketAddress) STACKTRACE: at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.Sockets.Socket.Connect(EndPoint remoteEP) at q.a(IPEndPoint A0) Inner Exception
Here's the error I get using the mail plug in:

An existing connection was forcibly closed by the remote host 00.00.00.00:25 25/06/2008 16:32:13 SOURCE: System TARGETSITE: Void DoConnect(System.Net.EndPoint, System.Net.SocketAddress) STACKTRACE: at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.Sockets.Socket.Connect(EndPoint remoteEP) at q.a(IPEndPoint A
0) Inner Exception An existing connection was forcibly closed by the remote host. InnerException message follows: An existing connection was forcibly closed by the remote host 00.00.00.00:25 25/06/2008 16:32:12 SOURCE: CounterSoft.Gemini.Commons TARGETSITE: Boolean SendEmail(CounterSoft.Gemini.Commons.GeminiConfigurationEN, CounterSoft.Gemini.Commons.EmailAlert, CounterSoft.Gemini.Commons.IssueWatcherEN) STACKTRACE: at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, EmailAlert alertMessage, IssueWatcherEN recipient) at CounterSoft.Gemini.Commons.Emailer.SendEmail(GeminiConfigurationEN config, String strTo, String strBody, String strSubject, Boolean bHTML)  


Benny_A
· 1
Benny_A
helpful
0
not helpful

Go to Administration --> SMTP Config and enable verbose logging.  Then look for a debug file @ c:\ drive.


Harvey Kandola
· 212
Harvey Kandola