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Synchronising doesnt exactly

desktop
add-ons

I am trying to use the synchronisation so i can work offline - that all worked well and i made changes to tickets whilst offline - completed a few old tickets and updated a few, cancelled a few that we no longer needed. When i docked and synch'd all my updates where set back to the main server values but all my additions (comments etc..) where fine.

Synchronisation usually means a two way thing with conflict resolution as well but this seems to be that I can add stuff but cant post updates back to the server from the dsesktop - is this the way it is or am I doing something stupid

 

thanks

 

jimw13uk
· 1
jimw13uk
Replies (6)
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This should be the way, which version of Gemini are you running (web and desktop)?

If there are conflicts you should see a popup asking you to resolve.


Saar Cohen
· 5000
Saar Cohen
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Using 3.6 WEB and Desktop 3.6 Build 2543

I'll try it again and see what results I get - its obviously me

thanks


jimw13uk
· 1
jimw13uk
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I have tried this a few times now and it is just overriding whatever i have done on the desktop version with the data from the server. Any new comments etc.. are synch but I have tried status , severity etc.. (all of the settings) and they just get reset to the values as they were on the server.

I am downloading all projects , then clicking work offline , then making changes and saving them , then clicking work online and then clicking the synchronise link.

I get a message that says 2 issues , 0 issues updated. Not sure what the problem is but its certainly not working .

Then when i tried to go back into one of the tickets i had been editing offline and then tried to edit it once back online the whole thing failed on me and asked me to send a crash report to countersoft.

Fundamental part of synchronising for me


jimw13uk
· 1
jimw13uk
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Can you please run DebugView when synchronising and post the output?
Also, make sure that you have enabled all verbs for the ASHX file handler in IIS for the Gemini site.
See the installation guide page 18 (section 9.5).


Mark Wing
· 9108
Mark Wing
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went in and reset the ASHX verbs associated and its all working. It was selected to be "all verbs" so i unselected that and set it back to POST,DEBUG,HEAD etc.. and updated and then reset it back to ALL VERBS and updated it again and it all works now

 

thanks


jimw13uk
· 1
jimw13uk
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Many thanks for the update. Glad all is well now.


Saar Cohen
· 5000
Saar Cohen