Log in issues with Gemini Desktop and time tracker
We have Gemini 6.2 and the associated desktop and time trackers (downloaded them last week).
on machine one, a windows 7 machine, they both work perfectly fine using windows login.
On machine two, a windows 7 machine, the user is unable to login using windows authentication or by entering user name and password.
The only setting difference is that on machine 2, they are set to run as administrator.
What else do you need from us for help on this?
jsieglaff
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Wednesday, February 10, 2010, 5:21:22 PM |
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here are the results: 00000000 0.00000000 [3016] CounterSoft Gemini: Start PageLoad |
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It seems like the user (admin) in machine 2 is not allowed to connect to the Gemini site. |
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That's odd, because the user can get to the gemini site via the web...both in IE and Chrome... |
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Yes, but you've said that the desktop is run as admin that changes the user context. |
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Turned off the run as administrator...and getting the same issue |
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Can you please check the directory security in IIS for the Gemini site and make sure that anonymous access is turned off? |
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Anonymous access is and has been turned off. |
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Very strange! Can you please try and run it under another user (say the one from machine A)? |
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Gave that a try, logged off user b and logged user A onto that computer...same issue. Even though user A can log on to Gemini Desktop etc on Computer A |
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And just for fun, we had user B log onto computer A...and using windows authorization he can get into gemini desktop with no issues. |
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Ok, so we established it's a machine issue. You've said that the user can use Gemini via a browser, is that on the same "problematic" machine? |
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that is correct. |
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Does the machine in question have Visual Studio 2008 installed? If so, can you please download the API test: http://www.countersoft.com/downloads/v36/CounterSoftGeminiAPITestHarnessv360.zip |
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ran it, and got the following message in a pop-up window:
‘—‘ is an unexpected token. The expected token is ‘>’.Line 81, position 5. |
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I presume that the URL is correct, can you please double check that? |
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Yes, the URL is correct. In fact, the user logged into Gemini via the web browser, and cut and pasted the URL. |
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Can you please try and add the following line: |
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Both of those failed.
Just as an FYI, we installed Gemini desktop on another windows 7 machine, and are getting the same errors.
Is there some setting or permission that needs to be set that we are missing? |
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No need for any setting changes (in theory...). |
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We have done the email, and a couple of remote sessions, and still nothing. However, just to make things much more interesting, I have the following to report. We have installed Gemini Desktop 3.6 on three other machines, 2 with Windows 7, one with Windows XP. One of the Windows 7 machines is able to log into Gemini with no issues, the other Windows 7 and the XP machine can not log in at all except via the web. The Windows 7 machine that can log in, is for a user who had been using Gemini Desktop with the previous version (3.5) prior to the upgrade, and then upgraded to 3.6 on her old machine. None of the users who can't log in were using desktop or time tracker in the previous version. |
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