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Error when trying to stop watching an issue

web-app

Dear Sirs,

Whenever we try to 'Stop Watching' a particular issue, we get the following error:

FormatException: Invalid length for a Base-64 char array.
System.Convert.FromBase64String(String s) +0
CounterSoft.Gemini.Commons.GeminiHelper.Decrypt(String strCipherText, String strPassword) +13
CounterSoft.Gemini.StopWatch.Page_Load(Object sender, EventArgs e) +160

We use Gemini 2.1.1, Commercial License.
ShL77
· 1 		ShL77
Thursday, June 21, 2007, 2:19:59 PM
Replies (22)
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Is that when clicking on the email link?
Mark Wing
· 9108 		Mark Wing
Thursday, June 21, 2007, 2:52:37 PM
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It happens when 'Stop Watching' link is clicked from 'My Watched Issues' for a closed issue (if it matters)
ShL77
· 1 		ShL77
Thursday, June 21, 2007, 4:09:47 PM
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We can not seem to replicate this. Can you please try it on the test project: http://gemini.countersoft.com?

 
Saar Cohen
· 5000 		Saar Cohen
Friday, June 22, 2007, 8:00:27 AM
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Dear Sirs,

No, i can't replicate the issue on the test project, but it keeps reproducing on our site...
ShL77
· 1 		ShL77
Friday, June 22, 2007, 1:04:58 PM
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Did you register with the same user name?
Saar Cohen
· 5000 		Saar Cohen
Friday, June 22, 2007, 1:19:13 PM
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What do you mean? I did not register on test site, i used test/test account...
ShL77
· 1 		ShL77
Friday, June 22, 2007, 1:42:28 PM
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Try registering with the same user name that you have in your installation.

Also, are you sure that you are running 2.1.1 and not 2.1?
Saar Cohen
· 5000 		Saar Cohen
Friday, June 22, 2007, 1:48:32 PM
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well, gemini says it's 2.1.1 in its top-left banner. and it works on your site even if i use the same username as in my installation.
ShL77
· 1 		ShL77
Friday, June 22, 2007, 2:02:42 PM
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Do you know if any other users (on your installation) experience this?
Saar Cohen
· 5000 		Saar Cohen
Friday, June 22, 2007, 2:03:47 PM
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I've only heard from ONE person about such issue.. however, this might mean that other users do not use 'my watched issues' that actively...
ShL77
· 1 		ShL77
Friday, June 22, 2007, 2:17:17 PM
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Thanks, have you tried stop watch on other issues?
Saar Cohen
· 5000 		Saar Cohen
Friday, June 22, 2007, 2:32:37 PM
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Hi,

Any issue from the 'my watched issues' cannot be stopped by this particular user.
ShL77
· 1 		ShL77
Friday, June 22, 2007, 4:00:49 PM
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Can you post the user's name?
Mark Wing
· 9108 		Mark Wing
Monday, June 25, 2007, 10:38:32 AM
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The user name is 'koala' (without quotes)
ShL77
· 1 		ShL77
Monday, June 25, 2007, 11:33:37 AM
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What happens if this user click "Watch Issue" and then "Stop Watch" when viewing an issue?
Saar Cohen
· 5000 		Saar Cohen
Monday, June 25, 2007, 10:42:44 PM
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We have done the following:

"Viewing Issue" -> "Set issue watchers"-> "Stop Watching"

It works correctly. The issue has been removed from the "My Watched Issues" list. It just cannot be removed from the list from 'My Watched Issues'...
ShL77
· 1 		ShL77
Tuesday, June 26, 2007, 10:25:00 AM
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I am having the same problem, but with multiple user accounts.
Whatever accounts encounter the problem seem to do it consistently.

I have not been able to recreate the conditions of the error myself, so I haven't been able to look into it any further than coming here.
klange
· 1 		klange
Tuesday, June 26, 2007, 8:32:03 PM
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Is it possible for you to send us the actual URL that is generated for the stop watch link?
Saar Cohen
· 5000 		Saar Cohen
Friday, June 29, 2007, 11:00:44 PM
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Hi!

Sample urls (i've removed domain and app name from them) look like:

/issue/StopWatch.aspx?i=3207&p=19&u=+dcNZ5v5aiyWmfP4LX1hNg==&r=../user/MyWatchedIssues.aspx

(i=3207 part may be different, but they are common in all the rest)
ShL77
· 1 		ShL77
Saturday, June 30, 2007, 10:44:26 AM
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Thanks, can you please send us the user id (number)?
Saar Cohen
· 5000 		Saar Cohen
Saturday, June 30, 2007, 12:37:24 PM
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user id is 31
ShL77
· 1 		ShL77
Saturday, June 30, 2007, 2:52:56 PM
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Thanks. We have found the problem and will fix for the next release,2.2, which is due out soon.

http://gemini.countersoft.com/Default.aspx?p=2&i=1318
Saar Cohen
· 5000 		Saar Cohen
Saturday, June 30, 2007, 6:15:38 PM