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Gemini Application Error after entering License Key

web-app

After I entered my company name and commercial license key I just bought, I'm getting a Gemini Application Error even when just trying to open the website.  Now I'm locked out of all our issues!

Error Message:  An error occurred while parsing EntityName. Line 1, position 18.

Stack Trace:


SOURCE: System.Xml
TARGETSITE: Void Throw(System.Exception)
STACKTRACE:    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.Throw(String res, Int32 lineNo, Int32 linePos)
   at System.Xml.XmlTextReaderImpl.HandleEntityReference(Boolean isInAttributeValue, EntityExpandType expandType, Int32& charRefEndPos)
   at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
   at System.Xml.XmlTextReaderImpl.FinishPartialValue()
   at System.Xml.XmlTextReaderImpl.getValue()
   at System.Xml.XmlReader.ReadString()
   at System.Xml.XmlTextReaderImpl.ReadString()
   at System.Xml.XmlReader.ReadElementString(String name)
   at CounterSoft.Gemini.Business.LicenseManager.GetLicense(String licenseKey)
   at CounterSoft.Gemini.Business.GeminiCacheManager.FillCache()
   at CounterSoft.Gemini.Business.GeminiCacheManager.GetCachedItem(String strKey)
   at CounterSoft.Gemini.Header.PageLoad(Object sender, EventArgs e)
 
KevinBr
· 1 		KevinBr
Wednesday, March 28, 2007, 1:07:12 AM
Replies (3)
helpful
0
not helpful

Where did you put the license key? Did you enter it under Administration-> Licensing?
Mark Wing
· 9108 		Mark Wing
Wednesday, March 28, 2007, 10:50:01 AM
helpful
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I did enter the key through the Admin interface, but when things failed I also entered through the database directly.  This morning, I also got a reply from CounterSoft Support via email and they provided me a new temporary license key which I put into the database directly and that got everything working correctly, so I guess this issue is closed just waitng for a new permanent license key.

From: CounterSoft Support [mailto:support@countersoft.com]
Sent: Wednesday, March 28, 2007 3:12 AM
To: Kevin Broughton
Subject: RE: Your Gemini License Key - Gemini Commercial License

 

Hi,

 

Apologise for this, it seems we have an issue with the generation of your license.

We are investigating it at the moment.

 

You can use the license key below until we issue a new one:

xxxx-xxxx-xxxx-xxxx....

 

You will have to blank out your existing license in the database:

update geminiappsettings set settingvalue='' where settingname='RegistrationCode' Now you have to restart Gemini web app, you can do this via IIS or by killing the asp.net worker process.

After this you should be able to update your license.
KevinBr
· 1 		KevinBr
Wednesday, March 28, 2007, 3:00:26 PM
helpful
0
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It's actually a bug in the LicenseManager that has been fixed for 2.1.1 release (slated for release next week).
Harvey Kandola
· 212 		Harvey Kandola
Thursday, March 29, 2007, 8:25:45 PM