You need to install and configure the scheduler service to listen to emails.

Ok, thanks.

Is it possible to have a doc for its installation?

I try to detail better. Sending email works correctly, but I'm not able to receive email. I read docs from Gemini (installation and user guide) but I didn't find anything about receiving email. I suppose this service is now on scheduler, but I'm not able to customize.

Are you referring to email alerts (ie when issue is updated etc..)?

If so, please configure the SMTP and notification sections in the web app (Administration menu).

Onec that is done, make sure you set your profile to receive alerts. You should receive emails.

If it doesn't work, check windows and Gemini error logs.

Apologize me, I didn't described exaclty what I need. I would open a ticket from an email, automatically. Reading Gemini docs, I see this should be possible, but I'm not able to check a pop server. I would understand if this is possible or not.

You need to install the Scheduler service.

Then open its config (CounterSoft.Gemini.Scheduler.Config) file and amend the mailboxprocessors section. See: http://community.countersoft.com/forums/post/5879.aspx

I think something is wrong on my config. Not working yet. The scheduler is active but I have no messages and I don't have log file too....

Can you paste your conifg?

<Gemini>
    <Clients>
      <Client WebServicesURL="http://localhost/gemini/webservices" AuthenticationUsername="admin" AuthenticationPassword="admin">
        <MailboxProcessors>
          <!-- Sample mailbox processor setup
          <MailboxProcessor
            Name="GAxxxxx"
            POPServer="10.xxx.xx.xx"
            POPServerPort="110"
            AuthenticationMethod="AUTO"
            UseSSL="false"
            POPMailbox="sysman@xxx.com"
            POPUsername="domain\account"
            POPPassword="password"
            DeleteMessages="false"
            SubjectLikeRegExp=""
            SubjectNOTLikeRegExp=""
            ProjectID="1"
            UserID="1"
            ComponentID="1"
            IssueType="1"
            IssuePriority="1"
            DebugFile = "c:\GeminiPOP3log.txt"
            DebugMode = "true"
            />
          -->
          <!-- Authentication methods: AUTO, APOP, REGULAR, NONE  -->
          <!-- POP Server Port: usually 110 or 995 (secure) -->
        </MailboxProcessors>
        </Client>
    </Clients>
  </Gemini>

Please remove the xml comment:

<Gemini>
    <Clients>
      <Client WebServicesURL="http://localhost/gemini/webservices" AuthenticationUsername="admin" AuthenticationPassword="admin">
        <MailboxProcessors>

          <MailboxProcessor
            Name="GAxxxxx"
            POPServer="10.xxx.xx.xx"
            POPServerPort="110"
            AuthenticationMethod="AUTO"
            UseSSL="false"
            POPMailbox="sysman@xxx.com"
            POPUsername="domain\account"
            POPPassword="password"
            DeleteMessages="false"
            SubjectLikeRegExp=""
            SubjectNOTLikeRegExp=""
            ProjectID="1"
            UserID="1"
            ComponentID="1"
            IssueType="1"
            IssuePriority="1"
            DebugFile = "c:\GeminiPOP3log.txt"
            DebugMode = "true"
            />

          <!-- Authentication methods: AUTO, APOP, REGULAR, NONE  -->
          <!-- POP Server Port: usually 110 or 995 (secure) -->
        </MailboxProcessors>
        </Client>
    </Clients>
  </Gemini>

Hi, apologize me for my delay in answering. Iwas on Christmas leave. I've just modified my congif file and it is working correctly. Thank you for your support. It's very appreciated.