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Blank/Empty emails from Gemini after issue changes

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Hi,

We have started receiving blank emails (alerts) from Gemini, where both the subject, and content of the email is completely blank (or empty).

I've taken a look through the issuehistory table in the database, and have confirmed that an update to an issue has happened within 5 minutes of the blank email in all cases, though the update isn't necessarily of the same type.

We are running Gemini 2.2.1 at this point. 

One thing we can mention though is that a day or so prior to these messages showing up, we had added a custom table to the database (as per the documentation) for use in a pick list.

Is there a need to reboot/restart Gemin after adding a new table like this?

From what we've seen in other posts, some believe that rebooting/restarting can help, though it doesn't seem to have in all cases.  We will do this today, though in the meantime, any other suggestions would be very welcome.

Thanks

mintGem

mintGem
· 1
mintGem
Replies (5)
helpful
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What are you using for sending emails? Scheduler?


Mark Wing
· 9108
Mark Wing
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Yes, we are using Gemini Scheduler.  The file versions are:

CounterSoft.Gemini.Commons.dll     2.2.2760.20192
CounterSoft.Gemini.Scheduler.exe   1.2.2768.25546
CounterSoft.Gemini.Services.dll    1.0.2760.20207
HtmlAgilityPack.dll                1.3.1.1
MailBee.NET.dll                    3.0.0.43
Microsoft.Web.Services3.dll        3.0.5305.0

Thanks

Peter


mintGem
· 1
mintGem
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Are there in errors in the windows event viewer (where the scheduler is installed)?

Also, did a reboot help?


Saar Cohen
· 5000
Saar Cohen
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It seems that you are running an old version of the scheduler, please upgrade.


Saar Cohen
· 5000
Saar Cohen
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Hi,

Thus far no blank emails have been reported since the reboot.

I'll upgrade the scheduler as suggested.

Peter



mintGem
· 1
mintGem