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Upgrade 2.05 -> 2.2.1 + license

web-app

Hi,

after upgrading our gemini installation from 2.0.5 to 2.2.1 i get the message:

Invalid license key.

Please renew product license keys using the Client Portal.

In the client portal i get the following list:

OrderDate            ExpityDate               Product                              Status   LicenseAgreement

25 March 2007      17 October 2007   Gemini Support Package   Complete   Commercial License

17 October 2006   17 October 2007   Gemini Commercial License   Complete   Commercial License

So i mean that the support package is stil valid and we can upgrade our installation without additional fees. What is our problem?

With regards

Alexander

alpo
· 1
alpo
Replies (10)
helpful
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There was an issue with your existing license key. I have re-created another one for you and your contact should receive an email soon.


Mark Wing
· 9108
Mark Wing
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thanks, i works now.

with regards

Alexander


alpo
· 1
alpo
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Hi,
I just upgrade Gemini to 2.2.1 and faced the licensing issue also.
Shall you please regenerate the key code for my company as well?

Visual Solutions

Thank you


chanmy8
· 1
chanmy8
helpful
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Your license key seems to work fine here.

What is the issue?


Mark Wing
· 9108
Mark Wing
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Hi,
It just shown invalid license key


chanmy8
· 1
chanmy8
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Does it say invalid or expired?


Saar Cohen
· 5000
Saar Cohen
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Hi,
Expired? I don't that is renewal subscription. Meant I got to restore back.

Thank you


chanmy8
· 1
chanmy8
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Hi,

I just upgrade Gemini to 2.2.6 for testing here and faced the licensing issue also.
Could you please regenerate the key code for my company as well?
I think we may need to purchase the new license but our contact here is unable to login in to the client portal. Could you also send him his login info again? Thanks!

Altivation Software

Thank you


talltim
· 1
talltim
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Can you please send an email to support@countersoft.com?


Mark Wing
· 9108
Mark Wing
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Sounds good. An Email is on it's way.


talltim
· 1
talltim