Cannot Login via desktop 3.6.4
I am unable to login via the desktop client.
here is the output from debugview
[9608] CounterSoft Gemini: Start DoLogin [9608] CounterSoft Gemini: Checking Model.Authenticated [9608] CounterSoft Gemini: Checking offline setting [9608] CounterSoft Gemini: Checking webservices URL suffix: http://pm.dukefoo.com [9608] CounterSoft Gemini: Starting logon process [9608] CounterSoft Gemini: Calling ServiceHelper.AuthorisationServicesLogIn [9608] CounterSoft Gemini: Exception caught during logon! [9608] CounterSoft Gemini: Logon Exception. The operation has timed out :: System :: at System.Net.HttpWebRequest.GetResponse() [9608] at CounterSoft.Gemini.WebServices.BaseService.ProcessResponse[T](String url, Object obj, RequestType requestType) [9608] at CounterSoft.Gemini.WebServices.BaseService.GetResponse[T](String url, Object o, RequestType r) [9608] at CounterSoft.Gemini.WebServices.BaseService.WhoAmI() [9608] at CounterSoft.Gemini.Client.Commons.Helpers.ServiceHelper.AuthorisationServicesLogIn(GeminiModel model, String sUserName, String sPassword, String apiKey, Boolean winAuthentication) [9608] at CounterSoft.Gemini.Client.UI.Presenters.LoginPresenter.DoLogin() [9608] CounterSoft Gemini: DoLogin End
micah
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Wednesday, April 7, 2010, 5:37:34 PM |
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Gemini seems to get a timeout when connecting. Is the URL correct? |
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turned off firewall on machine. does this only come through port 80? the URL is correct everything works fine via browser |
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Yes, it will use port 80. Does it not work after turning off the firewall? |
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no still doesn't work. i tried all that before i ever posted. |
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Which version of Gemini (web) are you running? |
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v3.6.5 Build 2638 |
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Can you try and use Fiddler (http://www.fiddler2.com/) to capture the login request and execute it via fiddler? |
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not sure what you want with fiddler. i am not familiar with this program. i ran it an copied full summary and have pasted it below. please let me know if i need something else from fiddler and how to get it. thanks. Result Protocol Host URL Body Caching Content-Type Process Comments Custom1 504 HTTP pm.dukefoo.com /api/users.ashx/users/username/micah 512 text/html countersoft.gemini.client.desktop:10640 |
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Are you using a proxy server to connect? |
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no proxy |
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Is someone still looking at this? |
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Yes, we are trying to figure this out. Did you try it from another machine? |
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Much Googling and searching made me land here. I have more or less the same problem, with both the Outlook addin and the Desktop app. The steps I followed: 1. Install Desktop app 2. Run it. 3. Enter "Full Gemini URL" as it appears in the Admin screens of the web interface. 4. Enter username+password. Result: i see three exclamation-mark-icons pop up right-side next to those 3 fields with a tooltip "Incorrect username and/or password". I triple-checked that I entered the correct info, exactly as I use it to log into the web interface (where it works fine). We are running a rather old Gemini: 3.0.3 build 1998. Any chance for some tips on how to solve or investigate it? |
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This version of the outlook add-on will not work with 3.0.x. |
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"This version of the outlook add-on will not work with 3.0.x. " Fair enough. How about the desktop app? |
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None of the new versions will work with 3.0.x. You can download the compatible versions from: http://www.countersoft.com/downloads/CounterSoftGeminiDesktopv300.exe and http://www.countersoft.com/downloads/CounterSoftGeminiTimeTrackerv100.exe Note that you will need Microsoft's WSE 3.0 on the web server. |
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Thank you for the quick response. Those two apps worked for me (although I wasnt aware we had WSE installed). |
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