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License key not recognised

web-app

Hi - we've just installed a new instance of Gemini 2.1.1 and I can't seem to get it to recognise the license key.  I've copied the keys from the client portal page, I'm entering them in the Administration\Global Settings\Licensing form, and I've tried various combinations of short and long keys, but the product doesn't seem to recognise them.

Are the license keys tied to the organisation name? (I'm not sure what would have been given as the organisation name at the time of purchase)

Is this related to license manager issues introduced with 2.1?

I can see an older query about the license being tied to a RegisteredTo setting in the web.config file, but I can't find this or any related settings in the current web.config.

Thanks,
Chris

cgort
· 1
cgort
Replies (4)
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Your new license key will be emailed to you shortly.


Mark Wing
· 9108
Mark Wing
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[quote user="MarkWing"]Your new license key will be emailed to you shortly.[/quote]

what does "shortly" mean? We have the same problem and are waiting for a new key since 10 days.
The Key you sent to us on Monday, March 26, 2007 10:29 AM does not work with 2.1

A somewhat clearer communication regarding this would be appreciated.


david
· 1
david
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Shortly means 5 to 10 minutes.

We have just re-sent your key. Please contact sales@countersoft.com if you do not receive it.


Saar Cohen
· 5000
Saar Cohen
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Ok thanks. We got it now and it works.


david
· 1
david