Gemini Community Support Site

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Licensing problem

web-app

I am a licensed commercial user, but the new Gemini registration insists that I have limitations on my license.  This occurred after upgrading from v.2.0.5 to v2.1 using the new code that was emailed to me by Countersoft.  Any idea what's wrong here?

Registration Information: Gemini Support Package registered to xxxx

Subscription Information: Your product subscription has expired - renew your subscription to receive product updates and support

License Limitations: MAXIMUM 10 users, NO Web Services access, NO internet-facing installation
Rob
· 1 		Rob
Monday, March 26, 2007, 5:43:28 AM
Replies (7)
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I am having the same problem after the upgrade to 2.1...
bosko19
· 1 		bosko19
Monday, March 26, 2007, 7:04:25 AM
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Can you email your license keys to the sales email address and we will investigate ASAP.

Alternatively, email your client portal username.

Cheers.
Harvey Kandola
· 212 		Harvey Kandola
Monday, March 26, 2007, 10:44:47 AM
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Also make sure you downloaded the latest Gemini build from our website -- released yesterday.  If you are using any previous 2.1 release (beta or otherwise) licensing will not work.
Harvey Kandola
· 212 		Harvey Kandola
Monday, March 26, 2007, 10:52:06 AM
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I downloaded and installed the update last night after receiving an email with my new code.  I'll email my code in - thanks.
Rob
· 1 		Rob
Monday, March 26, 2007, 3:15:22 PM
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Thanks.

We think we may have found a small problem -- we may issue new keys shortly!

Watch this space.
Harvey Kandola
· 212 		Harvey Kandola
Monday, March 26, 2007, 4:30:46 PM
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Ok, the problem is now resolved. You should receive a new license key shortly.

Please upgrade to the latest release of Gemini - 2.1.0.2100.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, March 27, 2007, 12:32:42 AM
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Thanks - it's correctly licensed now.  On to some other issues I found....
Rob
· 1 		Rob
Tuesday, March 27, 2007, 4:25:25 AM