Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Win Auth username changed, Access Denied now

web-app

We use Win Auth in Gemini.  Recently a user's username changed.  We updated AD and the account in Gemini.  Now when they attempt to access Gemini they receive an access is denied message.

Any ideas?

SystemIdleProcess
· 1
SystemIdleProcess
Replies (9)
helpful
0
not helpful

Make sure that the user name contains the domain: DOMAIN\USer.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Yes we simply changed it from DOMAIN\USER1 to DOMAIN\USER2 for example.  But now when users logs on to domain under user2 and tries to view Gemini they get access denied.  I setup an asp page that will display the auth_user just to ensure they are logging in to windows properly.


SystemIdleProcess
· 1
SystemIdleProcess
helpful
0
not helpful

Did you try to clear cookies?


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Yep, cleared all browser history.


SystemIdleProcess
· 1
SystemIdleProcess
helpful
0
not helpful

Is your test page shows the correct user name?

 


Mark Wing
· 9108
Mark Wing
helpful
0
not helpful

Yes, the new username shows on the test page.


SystemIdleProcess
· 1
SystemIdleProcess
helpful
0
not helpful

And the username in Gemini is the same? Can you try renaming it and creating a new one for test?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Renaming username doesn't work until I bounce the box.  Creating a new account works right away.  I'm using SQLServer for sessionstate, does that affect this?


SystemIdleProcess
· 1
SystemIdleProcess
helpful
0
not helpful

I can't see why this will make a difference. But might be worth while testing by bouncing the state server.


Saar Cohen
· 5000
Saar Cohen