Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Login Issues

web-app

We are using 2.0.5 and are having a login issue.  On the Main.aspx page, we enter our forms based user login and the page tries to repost but reaches its time out and get the "Internet Explorer could not display the Web Page" error page.

If at any time after clicking the login button (or clicking back after getting the error page), I click on the Home link (upper left corner), I am given the Main.aspx page as if I am fully logged in (it even says Logout "User" in upper right.

What could be causing the page not to reload properly?

Any help would be greatly appreciated!

Thanks-
ADP1
· 1 		ADP1
Friday, November 17, 2006, 3:46:09 PM
Replies (11)
helpful
0
not helpful

Is this an upgrade? If so please make sure you are using the new web.config file.

Please check the error log table.
Saar Cohen
· 5000 		Saar Cohen
Saturday, November 18, 2006, 8:18:28 AM
helpful
0
not helpful

This is an initial install.  There are no error records in the errorlog table. 


ADP1
· 1 		ADP1
Monday, November 20, 2006, 3:13:22 PM
helpful
0
not helpful

What is the spec of your server + SQL?

Does this happen all the time?
Mark Wing
· 9108 		Mark Wing
Monday, November 20, 2006, 5:54:05 PM
helpful
0
not helpful

Server is Win2K3 .NET 2.0 and SQL 2005.  I do not have a SQL 2000 installation.

Yes, it occurs every time on login.  As I mentioned, in the background, the user actually gets 'logged in', but the page will not post back properly. 

 

 
ADP1
· 1 		ADP1
Monday, November 20, 2006, 6:42:31 PM
helpful
0
not helpful

Try putting Gemini in its own application pool with 1 worker process (IIS settings).
Mark Wing
· 9108 		Mark Wing
Monday, November 20, 2006, 7:59:02 PM
helpful
0
not helpful

Gemini uses it's own Application Pool (Gemini) and the Worker Process is set to 'Recycle worker process at the following time (06:00).  Nothing else is checked on the Recycling tab of the Application Pool.

Same results when login attempt.

 

 

 
ADP1
· 1 		ADP1
Monday, November 20, 2006, 9:05:25 PM
helpful
0
not helpful

Is it only the login page that gives you this behavior?
Saar Cohen
· 5000 		Saar Cohen
Monday, November 20, 2006, 9:47:18 PM
helpful
0
not helpful

I get something similar on the 'User Security' Screen of the Admin user.  The first time I click on it it takes a long tome but if I go to another page and then click back on 'User Security' it loads with no problem.

All other screens appear normal.
ADP1
· 1 		ADP1
Tuesday, November 21, 2006, 4:29:11 PM
helpful
0
not helpful

Do you run with  SQL 2005 express?
Saar Cohen
· 5000 		Saar Cohen
Tuesday, November 21, 2006, 7:19:49 PM
helpful
0
not helpful

SQL Server 2005 Standard Edition
ADP1
· 1 		ADP1
Tuesday, November 21, 2006, 7:43:33 PM
helpful
0
not helpful

Sorry, but we have run out of ideas!

The only other thing to suggest is a new install and try to run with .NET 1.1.
Saar Cohen
· 5000 		Saar Cohen
Tuesday, November 21, 2006, 9:43:28 PM