Hi!
we are trying since the 31th of July to get help from the Countersoft support. But nobody are really iteressted to help us. We send some mail (see below)..and still waiting still for some helpful suggestions.
The problem is really urgent !!!!!!!!!!!!!!!!!!!!!!
SO PLEASE HELP US!!!
NOW!!!
------
Hi,
The difference between these instances is described by me in previous mail.
Gemini instance work fine on separate website.
Gemini instance in virtual folder under website with DNN portal doesn’t work correct. (problem with administration tasks)
To start Gemini under DNN website we have done following steps:
- we added required DNN binary files to Gemini /bin directory:
- In Gemini Web.config we have add following lines: (added lines marked in
red color)
<httpModules>
<add name="GeminiHttpModule"
type="Gemini.GeminiHttpModule, CounterSoft.Gemini" />
<remove name="UrlRewrite" />
<remove name="Exception" />
<remove name="UsersOnline" />
<remove name="DNNMembership"/>
<remove name="Personalization" />
</httpModules>
- we have change the following in DNN web.config (old value commented
out, new value marked in red color)
<!-- set code access security trust level - this is generally set in the
machine.config -->
<!-- <trust level="High" originUrl="http:///domainname/.
" />-->
<trust level="High" originUrl="http:///domainname/" />
We work on Windows 2003 Server SP1, with IIS 6.0
It's possible to get phone Gemini support by Countersoft?
When yes, what is your support phone number?
Regards
From: CounterSoft Support [mailto:support@countersoft.com]
Sent: Montag, 7. August 2006 22:30
To:
Cc:
Subject: RE: problem with gemini permissions
Hi,
What is difference in the setup of the 2 Gemini instances?
Regards,
CounterSoft
http://www.countersoft.com
http://gemini.countersoft.com
http://community.countersoft.com
CounterSoft Limited, 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom
This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much.
From:
Sent: Thu 03/08/2006 11:02
To: CounterSoft Support
Cc:
Subject: RE: problem with gemini permissions
Hi,
We have already tried it.
Another instance of Gemini placed in another point on the Server works all right with the same old Database. (We can perform Gemini admin tasks)
Regards,
From: CounterSoft Support [mailto:support@countersoft.com]
Sent: Mittwoch, 2. August 2006 22:06
To:
Cc:
Subject: RE: problem with gemini permissions
Hi,
Please try and install another instance of Gemini on another server and point to the same database you are using now. Does it work?
Regards,
CounterSoft
http://www.countersoft.com
http://gemini.countersoft.com
http://community.countersoft.com
CounterSoft Limited, 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom
This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much.
From:
Sent: Wed 02/08/2006 14:53
To: CounterSoft Support
Cc: Subject: RE: problem with gemini permissions
Hi,
Yes, I can not perform security admin.
I can’t create new users.
I can’t create security schemes.
Regards,
From: CounterSoft Support [mailto:support@countersoft.com]
Sent: Dienstag, 1. August 2006 21:53
To:
Cc:
Subject: RE: problem with gemini permissions
Hi,
Just to confirm, you cannot perform security admin?
Can you create new users?
Can you create security schemes?
Regards,
CounterSoft
http://www.countersoft.com
http://gemini.countersoft.com
http://community.countersoft.com
CounterSoft Limited, 2nd Floor, 145-157 St John Street, London, EC1V 4PY, United Kingdom
This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much.
From:
Sent: Mon 31/07/2006 22:41
To: CounterSoft Support
Cc:
Subject: problem with gemini permissions
Hello,
We have 3 users with permission to work as Gemini administrators.
I noticed that our "Gemini administrator" users don't have possibility to
manage Project and security; they can only work as an issue administrators.
(Create and edit issues).
We don't see any errors.
We can't change security roles in Gemini.
Recently we haven't changed any security roles in Gemini. We checked
settings in DB and all of our users have role with symbol "G!", that mean
Gemini administrator.
We also tried to restore older DB from Backup and we still can't manage
Gemini as an admin.
Recently we have done following tasks with Gemini and environment:
1) Gemini update from version 2.04 to 2.05
2) Moving Gemini from separate Website on IIS to virtual folder Gemini under
website with DNN portal.
To start Gemini under DNN website we have done following steps:
- we added required DNN binary files to Gemini /bin directory:
- In Gemini Web.config we have add following lines: (added lines marked in
red color)
<httpModules>
<add name="GeminiHttpModule"
type="Gemini.GeminiHttpModule, CounterSoft.Gemini" />
<remove name="UrlRewrite" />
<remove name="Exception" />
<remove name="UsersOnline" />
<remove name="DNNMembership"/>
<remove name="Personalization" />
</httpModules>
- we have change the following in DNN web.config (old value commented
out, new value marked in red color)
<!-- set code access security trust level - this is generally set in the
machine.config -->
<!-- <trust level="High" originUrl="http:///domainname/." />-->
<trust level="High" originUrl="
http:///domainname/" />
We work on Windows 2003 Server SP1, with IIS 6.0
What should we do, to run Gemini correctly under DNN website?
Thanks in advanced,
