Back in January we upgraded from 1.9.1 to 2.0.2 and started getting General network errors. At the time I sent an email to countersoft support describing the issue, but they did not have any suggestions. I'm posting on the forum now in the hope that more may be known about this problem.

Originally, we had a single server running the Gemini web application (W2K Server, IIS 5.0, ASP.NET 1.1)which was located in the DMZ; the database was on a different server (W2K Server, SQL Server 2K) that was located on our LAN (inside the DMZ).

After upgrading to 2.0.2, everything seemed to be working fine except we started getting general network errors a few times each day. The place and timing of these errors seems random. We can go into Gemini one time and everything works fine, then the next time we get an error when moving between pages in the application. The errors do not correlate with a particular page, action, or user.

By far the most common error that shows up in the Gemini error log is:

Error Message = General network error. Check your network documentation.

Stack Trace = at CounterSoft.GeminiBiz.33c10d769b8bcf93.48e77a23dc9d1a1d(String 1894643d4df24f5c) at CounterSoft.GeminiBiz.33c10d769b8bcf93.ConstructCustomPrincipal(IIdentity id) at Gemini.Global.Application_AuthenticateRequest(Object sender, EventArgs e)

Usually, pressing Refresh in the browser reloads the page correctly, but needless to say it’s disconcerting to be getting these errors on a regular basis and we don't want our customers running into this kind of thing.

As a test, I set up another instance of Gemini 2.0.2 on a server inside the DMZ. If we use this instance we do not get any errors.

As another test, I set up another server (2K3, IIS 6.0) in the DMZ with Gemini 2.0.2 and we get the same errors with the same frequency.

I saw Harvey's FAQ note about General Network Errors, but in all cases I have Integrated Windows authentication enabled.

Any ideas?

Thanks,

Fred