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Gemini desktop changing url links in email

desktop
add-ons

The url link to issues in the email notifications are now being switched from .lcl to .com when being sent from the gemini desktop tool. I can not find anywhere in the web.config file pointing to a .com url and the General settings is set to .lcl url

No major changes have been made, desktop ver 3.7.2
 

xrtech
· 1
xrtech
Replies (12)
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Are you using the mail plugin for sending emails?

How are you accessing Gemini when used by a browser? Same url?


Saar Cohen
· 5000
Saar Cohen
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No mail plug in for sending emails.

The url being sent in the email that links to the browser does not work because it is changing to a .com when it should be .lcl

when logging into the desktop i use the .lcl url and logs in fine can see all my issues but after the issue is created sends the .com url in the email.


xrtech
· 1
xrtech
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If you are using the scheduler service for sending alert then please check your full Gemini url setting is correct (Administration -> General)


Saar Cohen
· 5000
Saar Cohen
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Administration > General are set to the correct full gemini url.

I think it is strange i can log into the desktop with the .lcl url fine. Doesn't seem like there is anywhere else to change this setting besides the web. config and administration> general?

Users that go through the browser send the correct url in the email notifications.


xrtech
· 1
xrtech
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What is your email engine (Administration -> Notifications page)?


Mark Wing
· 9108
Mark Wing
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I stand corrected we are using the email plug in not the scheduler service.


xrtech
· 1
xrtech
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Ok, the email plugin will use the first url used to access Gemini after when the app starts (recycled).
In your case, because you access Gemini using the desktop with a different url and this seems to be the 1srt access then it default to that.

In 4.0 it will always use the full gemini url setting.


Mark Wing
· 9108
Mark Wing
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We have never used a .com url to access gemini anywhere. We have users that access gemini with both the browser and desktop I leave this up to them but always using the same url http://companyname.lcl
The desktop was sending the correct email links fine then just switched to the .com.

If you try to log in to the desktop with http://companyname.com does not work which it shouldn't because gemini was never set up with that url, but http://companyname.lcl works fine as it should.

Sent issues from 3 users accessing gemini with the desktop logging in with the .lcl but all sending links with the .com?


xrtech
· 1
xrtech
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Thanks Mark you were correct with the first url used to access gemini when the app starts. All worked out now.


xrtech
· 1
xrtech
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Any eta on 4.0 ?

Is 4.0 a free upgrade to 3?


xrtech
· 1
xrtech
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ETA is around October, it might be free if your license has not expired by that time.


Mark Wing
· 9108
Mark Wing
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Thanks!


xrtech
· 1
xrtech