Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Problems signing in

desktop
add-ons

After installing gemini I cannot log in.

I am not using windows authentication, just a simple account. After trying several times I even created a brand new accound, but I keep on getting the login error please check your username and password. I am pretty sure they are correct.

 

Thank you

alexa
· 1
alexa
Replies (5)
helpful
0
not helpful

Please make sure that you have Microsoft WSE 3.0 installed on the web server.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Hi,

WSE 3 is installed on the web server. No difference though. I am using Gemini 2.0.1. Do I have to have the latest Gemini?

Thank you,

Alex


alexa
· 1
alexa
helpful
0
not helpful

I see, which version of the desktop are you using? Gemini 2.0.1 requires WSE 2.0 SP3 to be installed.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

I am using desktop version 2.2. Do I have to roll back to WSE2 instead of having the WSE3? By installing the desktop version I hope to get better reporting for my Gemini projects. Is that the case? Because if it is not then I will forget about about it.

 

Thank you,

Alex

 

 


alexa
· 1
alexa
helpful
0
not helpful

Unfortunately, no, you will not get extra reports. The desktop version was built mainly for working offline.


Mark Wing
· 9108
Mark Wing