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POP Email Not Being Retrieved and no Issues Created

web-app

How do you troubleshoot this? There is nothing in Event Viewer and no doc that I can find.

Here is my service config and the pop debug file never gets created. Attached also are my smtp and notifications admin settings screens.

            Name="MyPOP1"
            POPServer="pop.emailsrvr.com.com"
            POPServerPort="110"
            AuthenticationMethod="AUTO"
            UseSSL="false"
            POPMailbox="supportrequest@advologix.com"
            POPUsername="supportrequest@advologix.com"
            POPPassword="123456"
            DeleteMessages="true"
            SubjectLikeRegExp=""
            SubjectNOTLikeRegExp=""
            ProjectID="28"
            UserID="12"
            ComponentID="397"
            IssueType="1"
            IssuePriority="1"
            DebugFile = "c:\GeminiPOP3log.txt"
            DebugMode = "true"

 

 

pauldes
· 1
pauldes
Replies (10)
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Also, I fixed the POPServer="pop.emailsrvr.com.com" line to read correctly as POPServer="pop.emailsrvr.com" but I still have the same problems.


pauldes
· 1
pauldes
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Are your component, project etc.. ids correct?

Also, enter the debug file as C:\anc...


Saar Cohen
· 5000
Saar Cohen
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No luck. changed debug path to
DebugFile = "c:\GeminiPOP3log.txt"

is that what you meant? All ID values are correct.


pauldes
· 1
pauldes
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If the debug file is not being created, it could be down to the fact that (by default) ASPNET account does not have read/write access to the C drive.

Create a folder where you want to place log files.
Give permissions to that folder to the ASPNER user account.


Harvey Kandola
· 212
Harvey Kandola
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I set my config to

            DebugFile = "C:\Inetpub\Projects\Gemini Web Application\log\GeminiPOP3log.txt"

where NETWORK SERVICE has permissions, but still no file was created.


pauldes
· 1
pauldes
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Is there nothing at all in the event viewer? Are you sure that you are changing the correct file?


Saar Cohen
· 5000
Saar Cohen
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I search my entire server for CounterSoft.Gemini.Scheduler.exe.config and it found 1 file at C:\Program Files (x86)\CounterSoft\Gemini Scheduler Service

I exported my event viewer, where the event source was Countersoft GEmini Scheduler and it is available for download at http://www.advologix.com/countersoft.txt . A copy of my config for the scheduler is available for your review at http://www.advologix.com/CounterSoft.Gemini.Scheduler.exe.txt

Thanks

 


pauldes
· 1
pauldes
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The mailbox processor section is commented out in your config file.

Please remove the <!-- --> from before and after the mailbox processor section:

<MailboxProcessors>
          <MailboxProcessor
            Name="MyPOP1"
            POPServer="xxx"
            POPServerPort="110"
            AuthenticationMethod="AUTO"
            UseSSL="false" 
            POPMailbox=xzxx@xx.xx
            POPUsername=xxx.xxx@xx.xxx
            POPPassword="123456"
            DeleteMessages="true"
            SubjectLikeRegExp=""
            SubjectNOTLikeRegExp=""
            ProjectID="28"
            UserID="12"
            ComponentID="397"
            IssueType="1"
            IssuePriority="1"
            DebugFile = "C:\a.txt"
            DebugMode = "true"
            />
          
- <!--
 Authentication methods: AUTO, APOP, REGULAR, NONE  
  --> f(clean); - <!--
 POP Server Port: usually 110 or 995 (secure) 
  --> f(clean);   </MailboxProcessors>


Saar Cohen
· 5000
Saar Cohen
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OMG!!! How embarrassing. :o


pauldes
· 1
pauldes
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No worries, happens to all of us ;)


Saar Cohen
· 5000
Saar Cohen