Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Gemini Desktop Not Launching

desktop
add-ons

Dear sir,

We have purchased Gemini and I wanted to test the functionality of the Gemini desktop.

I have installed it but when I double click the icon it does nothing. No trace whatsoever...

I'm running this on Vista and I have Symantact EndPoint Protection.

Can anybody help me and tell me what the problem can be?

Thank you in advance,

Best regards,

Bart Segers

barts
· 1
barts
Replies (7)
helpful
0
not helpful

Can you please run DebugView before starting the desktop app and see if you get any messages from the desktop app when starting?

http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

I've tried but it is simply not collecting anything.

Btw I'm running on 64 bit


barts
· 1
barts
helpful
0
not helpful

What version of windows are you using?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Vista 64 bit


barts
· 1
barts
helpful
0
not helpful

Can you please try launching it as administrator?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

Tried it it does not work...

But it is not Vista related. A colleague of mine has the installation also and there it works.

The difference is that on my computer Vista requests if this is an allowed program.

A setting in vista?


barts
· 1
barts
helpful
0
not helpful

Must be, can you please send the exact message?


Mark Wing
· 9108
Mark Wing