Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Escalation procedure?

web-app

Is it possible to create something like an escalation procedure? For example if a ticket is not solved in a specified amount of time, a predefined person or group gets notified by email.

If its not possible it would be a nice feature for future versions.
bigblue
· 1 		bigblue
Wednesday, April 12, 2006, 6:51:47 PM
Replies (1)
helpful
0
not helpful

This is not possible (out of the box) at the moment.

You could write an app that uses web services to do this.

Feel free to add it on @ http://gemini.countersoft.com

 
Saar Cohen
· 5000 		Saar Cohen
Wednesday, April 12, 2006, 6:54:19 PM