Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Occassional freeze of screen

web-app

I am using version 2.03 having just installed for the first time and all seems well.

However, it occassionally freezes. That is the blue status bar starts to progress a request (this can be any of the menu options or links on the page) and will then stop. I have no choice but to close my browser.

When I restart it works fine.

We installed version 2.0.2 on a test server before buying 2.0.3 and had a similar issue.

I have not found a pattern to when it happens:

 - it is not consistently any single function selected.

We are running this on SQL 200 server. We are running i.e.6.0 on a Windows 2000 PC SP2

It happens quite regularly, maybe once or twice per usage of the system. This will significantly impact its acceptance by our user community.

Thanks in advance for any help

 

bedders
· 1
bedders
Replies (1)
helpful
0
not helpful

Do you get any errors in the errorlog?

Please make sure that Gemini is run under its own application pool in IIS.

Also, are you using Windows Authentication?


Saar Cohen
· 5000
Saar Cohen