I did find an error from your previous suggestion – thank you.
We ended up upgrading and re-entering the settings. What we figured out that the issue was the SMTPServer name; we had entered the address of the server, we also attempted to enter the name of the server, which did not correct the problem - the solution was to enter the outgoing name of the pop server. There are diggerent
names/addresses for out popmail. We had to change the address to the outgoing address.
The correct setting in this line corrected our issue. <add key="SMTPServer" value="outgoing pop server" />
<MailPlugin>
<!-- SMTPServer - specify IP number or machine name -->
<add key="SMTPServer" value="outgoing pop server" />
<add key="FromEmailAddress" value="user on the pop server" />
<!-- SMTP authentication values: OFF, BASIC, NTLM. -->
<add key="SMTPAuthentication" value="BASIC" />
<add key="SMTPUserName" value="same user on the pop server" />
<add key="SMTPPassword" value="the pop server’s user password" />
<!-- Global email alert type on/off settings -->
<add key="IssueCreateAlert" value="true" />
<add key="IssueUpdateAlert" value="true" />
<add key="IssueCommentAlert" value="true" />
<add key="IssueStatusChangeAlert" value="true" />
<add key="IssueResolutionChangeAlert" value="true" />
<add key="IssueDeleteAlert" value="true" />
<add key="IssueAssignedAlert" value="true" />
<add key="IssueClosedAlert" value="true" />
<add key="IssueResolvedAlert" value="true" />
<add key="IssueWatcherAlert" value="true" />
Thank You,
Mel
[:)]
