Home Home
  login

Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Email Address Format

breeze

I am still experiencing some issues with the Outlook connector. It periodically throws an exception (details in a previous ticket) which seems to happen when I send a normal message via outlook right after turning an email into a Gemini ticket.

There is another symptom that I just just realized may be related: when I use the connector to create a ticket, my email address shows-up in X400 format as does the sender's. The x400 addresses may be causing all of my problems. Any idea how I can turn that off or have Gemini stop picking that up?

bbes
· 200
bbes
Replies (1)
helpful
0
not helpful

Can you send screenshots to support@countersoft.com? We were not aware of the steps you took to reproduce the issue.


Mark Wing
· 9108
Mark Wing