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Email Address Format


I am still experiencing some issues with the Outlook connector. It periodically throws an exception (details in a previous ticket) which seems to happen when I send a normal message via outlook right after turning an email into a Gemini ticket.

There is another symptom that I just just realized may be related: when I use the connector to create a ticket, my email address shows-up in X400 format as does the sender's. The x400 addresses may be causing all of my problems. Any idea how I can turn that off or have Gemini stop picking that up?

· 200
Replies (1)
not helpful

Can you send screenshots to We were not aware of the steps you took to reproduce the issue.

Mark Wing
· 9108
Mark Wing