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In grid view, Elapsed column is negative

usage

I added "Elapsed" as a column in the grid view. When a ticket is first created, it appears with a negative elapsed time: "0d -4h -59m" to be exact. I'm curious why that starts-out negative and where it gets the -5 hours.

bbes
· 200
bbes
Replies (3)
helpful
0
not helpful

Is the item closed?


Saar Cohen
· 5000
Saar Cohen
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No. I create a brand new ticket, hit save and when the listing screen appears, it shows that time. At first I wondered if it had to do with the time/date stamp on the email so I created a test ticket on-screen and got the same result.

It's curious.


bbes
· 200
bbes
helpful
0
not helpful

Seems like a bug we have logged it and it will be fixed in the next release.


Saar Cohen
· 5000
Saar Cohen