Helpdesk time tracking
templates
Am I just missing the field for the technician to start and stop the time on an issue?
BGC
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Friday, January 18, 2013, 7:06:30 PM |
Replies (5)
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Do you see the time section when viewing it? |
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Yes, resolved, logged and remaining. |
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ANSWER
Do you not see a time section in the content section (below description)? If not, show it in the screens for create and view. |
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On the left below decription i have. Customer Resources Type Priority Status Start Date Due Date Resolution In Customize, Process, Help Desk, Screens i have Creating: TIME Editing: TIME Viewing:TIME EXCEEDED, LOGGED and REMAINING |
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I see it now, just not where i was expecting it. Thank you |
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