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Helpdesk time tracking

templates

Am I just missing the field for the technician to start and stop the time on an issue?

BGC
· 1
BGC
Replies (5)
helpful
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not helpful

Do you see the time section when viewing it?


Saar Cohen
· 5000
Saar Cohen
helpful
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not helpful

Yes, resolved, logged and remaining.


BGC
· 1
BGC
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ANSWER

Do you not see a time section in the content section (below description)? If not, show it in the screens for create and view.


Saar Cohen
· 5000
Saar Cohen
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0
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On the left below decription i have. Customer Resources Type Priority Status Start Date Due Date Resolution

In Customize, Process, Help Desk, Screens i have

Creating: TIME Editing: TIME Viewing:TIME EXCEEDED, LOGGED and REMAINING


BGC
· 1
BGC
helpful
0
not helpful

I see it now, just not where i was expecting it. Thank you


BGC
· 1
BGC