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Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




Assign Item to Team

items

When working with support teams ideally you would assign items to a team. Later on a member of the team can pick up the item.

Within a project there might be multiple teams and items might initially be picked up by team 1 and then escalated to team 2.

Is this possible with Gemini?
User63451
· 1 		User63451
Thursday, January 17, 2013, 3:21:05 AM
Replies (2)
helpful
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Not at the moment. You can only assign an item to a user. That is because if you assign to a team then nobody takes resposibility
Saar Cohen
· 5000 		Saar Cohen
Thursday, January 17, 2013, 7:39:31 AM
helpful
0
not helpful

A simple workaround would be to create a user which is actual an email distribution group and includes all team members. Initially the issue can be assigned to this user and then picked up later
User63451
· 1 		User63451
Tuesday, January 22, 2013, 12:38:12 AM