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New user gets 500 when logging in

admin
usage
security

After upgrading to Gemini 5 we created a new user that can not log in. He receives a 500 error on all browsers and computers when logging in. Below is the stack trace that I found in the System log table:

Object reference not set to an instance of an object. Countersoft.Gemini at Countersoft.Gemini.Infrastructure.Managers.SharedViewManager.Get[T](Int32 id) at Countersoft.Gemini.Infrastructure.Managers.PlannerManager.LoadSharedViewForPlanner() at Countersoft.Gemini.Controllers.PlannerController.Planner() at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass37.<>cDisplayClass39.b33() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass37.b36(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass25.<>cDisplayClass2a.b20() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass25.b22(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>cDisplayClass1d.b18(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.<>cDisplayClass4.b3(IAsyncResult ar) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.<>cDisplayClass4.b3(IAsyncResult ar) at System.Web.Mvc.MvcHandler.<>cDisplayClass8.b3(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.<>cDisplayClass4.b3(IAsyncResult ar) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Velaro
· 1
Velaro
Replies (3)
helpful
0
not helpful

Is it possible to send us a backup of your database?


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful

yes that shouldn't be an issue. Send it to support@countersoft.com?


Velaro
· 1
Velaro
helpful
0
not helpful

Yes please.


Saar Cohen
· 5000
Saar Cohen