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Add and remove followers

usage

Hi,

I must be missing something but i cant see anyway to add or remove a "follower" on a ticket on V5?

James
James
· 166 		James
Thursday, September 13, 2012, 6:04:08 PM
Replies (4)
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Please go to customize --> Templates --> screens and add the attribute "Followers" so that you can edit it.
Simran
· 1762 		Simran
Thursday, September 13, 2012, 6:08:23 PM
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Humm ok I found it but its just added to the confusion. When i ticked "followers" under "viewing" it made no difference. When ticking "followers" under "editing" it let me now remove "followers" but not add them, ticking "followers" under creating now lets me add, remove and see them!

I cant workout from the help page why this is. I assumed that "creating","editing" and "viewing" are the 3 screens for an item. eg. Creating is when you are first adding the ticket, viewing is when you are just looking at the ticket and editing is when you re editing the ticket. However this is not the case as ticking "followers" under "creating" doesnt let me add followers on the new ticket screen it lets me add followers on the viewing screen....

I am guessing that I am misunderstanding the headings?
James
· 166 		James
Thursday, September 13, 2012, 9:46:31 PM
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Any idea?
James
· 166 		James
Tuesday, September 18, 2012, 12:41:46 PM
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ANSWER

Viewing permission is to allow you view the attribute when you look at an item. You can only add a follower when you have the Create permission and you can only delete a follower if you have the Edit permission. You can not add a follower when you first create an item. You will have to create the item first then add a follower.


Simran
· 1762 		Simran
Tuesday, September 18, 2012, 3:53:35 PM