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When I attempt to add an item, I click create but nothing happens.

items

I am using Gemini 5.0 and all required fields are entered. It seems to only affect some types, but after the first issue, all types stop working. In troubleshooting, I was able to avoid teh issue by removing teh description field (d it's rich text box). we are locally installed, nto hosted. What could be causing this issue?
Greg Schneider
· 1 		Greg Schneider
Friday, September 7, 2012, 3:48:01 PM
Replies (9)
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Can you please check the system log (Customize -> System -> System log") for errors?
Mark Wing
· 9108 		Mark Wing
Friday, September 7, 2012, 4:34:48 PM
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Yes - here you go:

Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index mscorlib at System.Collections.Generic.List1.get_Item(Int32 index) at Countersoft.Gemini.Infrastructure.Managers.PlannerManager.GetFilteredCellIssues(Int32 cell) at Countersoft.Gemini.Infrastructure.Managers.PlannerManager.GetCellContents(Int32 cell, Int32 viewId) at Countersoft.Gemini.Controllers.AjaxPlannerController.DeleteCard(Int32 issueId, Int32 height, Int32 width, Int32 viewId) at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass37.<>cDisplayClass39.b33() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass37.b36(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass25.<>cDisplayClass2a.b20() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass25.b22(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>cDisplayClass1d.b18(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.<>cDisplayClass4.b3(IAsyncResult ar) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.<>cDisplayClass4.b3(IAsyncResult ar) at System.Web.Mvc.MvcHandler.<>cDisplayClass8.b3(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.<>cDisplayClass4.b3(IAsyncResult ar) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Greg Schneider
· 1 		Greg Schneider
Friday, September 7, 2012, 4:38:30 PM
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This one seems to also come at the same time as the above message and is slightly different:

Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index mscorlib at System.Collections.Generic.List1.get_Item(Int32 index) at Countersoft.Gemini.Infrastructure.Managers.PlannerManager.GetFilteredCellIssues(Int32 cell) at Countersoft.Gemini.Infrastructure.Managers.PlannerManager.GetCellContents(Int32 cell, Int32 viewId) at Countersoft.Gemini.Controllers.AjaxPlannerController.DeleteCard(Int32 issueId, Int32 height, Int32 width, Int32 viewId) at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass37.<>cDisplayClass39.b33() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b49() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>cDisplayClass4f.b__49()
Greg Schneider
· 1 		Greg Schneider
Friday, September 7, 2012, 4:43:01 PM
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Ok, can you add new item when in the items page (not planner)?
Mark Wing
· 9108 		Mark Wing
Friday, September 7, 2012, 4:47:14 PM
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My apologies, it looks like the errors above occur at a different time. (I have an issue with an item that would not delete.)

When the original issue occurs (unable to create), it does not put anything into the system log.


Greg Schneider
· 1 		Greg Schneider
Friday, September 7, 2012, 5:01:50 PM
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Ok, so can you create items ok now?
Mark Wing
· 9108 		Mark Wing
Friday, September 7, 2012, 5:03:30 PM
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No, I am still unable to create items. I do not believe there was ever a system log record caused by my attempts to do so.

(I was able to successfully delete the item causing the errors I reported above by using the item page, so kudos for solving that problem.)
Greg Schneider
· 1 		Greg Schneider
Friday, September 7, 2012, 5:10:29 PM
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Is it possible to send us a backup of your database (support at countersoft dot com)?
Mark Wing
· 9108 		Mark Wing
Friday, September 7, 2012, 5:31:52 PM
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Backup file has been sent.
Greg Schneider
· 1 		Greg Schneider
Monday, September 10, 2012, 2:29:20 PM