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Notification emails not sent

emails

A gemini user's email address was an Outlook email group. The group received notification emails when the user was assigned to an issue as a resource. We changed the email address to another, valid, Outlook email group, and that group did not receive notification emails. We tried two individual email addresses, and both of those received notification emails. We tried another valid Outlook group, and that group did not receive notification emails.

The only thing we have changed is the email address. Permissions and email notification settings have not been changed.

Any ideas?

Rick Starr
· 100
Rick Starr
Replies (4)
helpful
0
not helpful

There are no entries in the system log for this.


Rick Starr
· 100
Rick Starr
helpful
0
not helpful

Also nothing in the Windows applications log


Rick Starr
· 100
Rick Starr
helpful
0
not helpful

Check the spam folder it might be blocked by it.


Saar Cohen
· 5000
Saar Cohen
helpful
0
not helpful
ANSWER

It turned out to be an Outlook problem, not a Gemini problem.


Rick Starr
· 100
Rick Starr