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Suppress customer notification for their own replies


Converse is set to Notify. The external customer sends a reply to a Converse notification email, and then gets another notification email showing the reply that the customer just sent in. I guess the reason is that every incoming email from the customer causes a Comment to be added to the Item. And Gemini sends out a notification to the customer whenever a comment is created -- even if it's a comment created by the customer's own email response.

Is there any way to tell Gemini/Converse only to send Converse replies to the customer when someone else enters a comment -- not when the customer himself has created the comment?

· 1
Replies (1)
not helpful

Its not possible at the moment. We will look into it for the next release.

· 1762