Gemini Community Support Site

This Gemini community support site can be used to find solutions to product issues. You can log in using Open Id, Google Profile and even Facebook. Feel free to ask a question or browse FAQs and documentation. Product tour videos are also available along with how-to videos demonstrating key Gemini capabilities.




User Pricing

usage

About the pricing, does this apply to the number of staff only or are licenses also needed for the customers that we service too?
koksan.lee
· 1 		koksan.lee
Wednesday, May 2, 2012, 8:49:19 AM
Replies (3)
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Every user with a login will need a license. So if your customers log in they will need a license.
Mark Wing
· 9108 		Mark Wing
Wednesday, May 2, 2012, 9:34:12 AM
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Is there a way to define a user that does not need a license? In other words, can customer collaborate by going to a website and track issues?
mottych
· 1 		mottych
Thursday, May 24, 2012, 10:18:06 PM
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No, every user in Gemini needs a license. However, you could use Converse for non-registered users. They can communicate via email and Converse will convert those to tickets / commetns.
Mark Wing
· 9108 		Mark Wing
Friday, May 25, 2012, 9:14:40 AM